Manager Billing

6 months ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent Full Time, 80 Hours + ADO**:

- ** Managers and Administrative Worker Grade 5 ($96k - $130k)**:

- ** 5 Weeks Annual Leave + 13 ADO's, Salary Packaging & Novated Leasing**

**About the team**

The Financial Services Department provides a wide range of financial and related services to all areas of Alfred Health. Financial Services include financial accounting and compliance, finance business partnering (inc management accounting), financial analysis, decision support and transactional services (including Accounts Payable, Accounts Receivable and Revenue Services (Billing and Patient Billing Liaison). The department also acts as an expert trusted advisor by understanding the broader internal and external environment and providing leadership to Alfred Health as well as the broader Health Sector.

**About the role**

This role contributes to the financial sustainability of Alfred Health by providing operational leadership, oversight and management of patient revenue across Alfred Health. The Revenue Services Manager is responsible for the day to day operations of the revenue raising via patient billing.

Extensive experience and leadership is required to provide expert financial management advice with a commitment to deliver outcomes within strict timelines. The role leads a professional team, with a customer focus and process improvement mindset. Culture is very important at Alfred Health and in the Financial Services department, this position is responsible for creating a positive workplace environment and culture within which revenue services staff can flourish, innovate, develop and contribute to the financial sustainability of Alfred Health.

**Skills & Experience**
- Relevant tertiary qualifications or extensive team management experience
- Leadership experience in a highly complex transactional environment, managing high performing teams
- Demonstrated ability to assist the team to meet performance indicators and take responsibility for completing individual work tasks.
- Extensive applied knowledge of the Commonwealth and State legislative and policy framework (including National Health Reform Agreement) relating to funding of health care in Australia.
- Extensive knowledge and proven practical experience of current/emerging trends, models, risks and opportunities in health funding in Australia to provide advice and to enable effective informed decision making.
- Demonstrated expertise of revenue operations including various transactional and clinical systems such as iPM, Cerner, PBRC, Great Plains & iPharm
- Demonstrated ability to recognise shared agendas, initiate action and lead cross-functional engagement, collaboration and/or consultation to share information, jointly solve complex problems and achieve shared outcomes.
- Experience translating organisational vision and strategy into operational plans and goals including effective performance indicators and accountability for results.
- Extensive practical experience and in depth knowledge of successful change management and implementing improvement practices in an environment of continuous change.
- Successful record of identifying system blockages or revenue opportunities and developing and implementing appropriate strategies to address or capitalise on them.
- Demonstrated experience in high level analysis and effective/meaningful communication of financial reports and data.
- Demonstrated ability to establish and maintain productive working relationships within and beyond organisational boundaries.
- Demonstrated commitment to a high level of customer service.

**Benefits**
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Heath Insurance coverage through HCF Health Insurance
- On-site car & bike parking opportunities, Deducted Pre-Tax
- Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
- Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

**Applications Close: 11pm AEST, Wednesday 3rd July**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by t

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