Billing Analyst

3 months ago

Melbourne, Australia Alinta Energy Full time

**Great opportunity for someone with analytical Billing experience**:

- **Exciting opportunity to work in a dynamic framework**:

- **12 month max term contract within a hybrid working environment**

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

**_ About the role_**

The Billing Analyst role focuses on accurate and timely invoicing for our Residential and SME customers, as well as studying processes for improvements and supporting back-office operations. This position also assists the Functional Lead and requires strong attention to detail and data accuracy to enhance customer experience. Collaboration with internal teams, third-party vendors, and network distribution companies is essential.

**_ Why you’ll love working here_**

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

**_ What you’ll do_**
- Conduct daily reconciliation of back-office operations and billing for gas and electricity to drive customer service excellence
- Collaborate with internal and external stakeholders to resolve billing issues and inquiries
- Work closely with IT teams to align technical capabilities with business goals for successful project outcomes
- Collect and analyse data for accurate business reports and process improvement recommendations
- Support daily issue resolution for the BPO and Reporting teams, manage mailbox communications, and participate in system testing
- Assist in creating best practice processes and systems in line with business and customer requirements.

**_Your experience _**
- Proven experience in Retail Operations, with the ability to prioritise testing and manage billing defects effectively
- Proficient in data collection and cleansing, with intermediate to advanced Excel skills and a strong investigative approach to problem-solving
- Excellent communication skills for managing stakeholder and vendor relationships, with the ability to respond to urgent system issues efficiently
- Familiar with retail billing systems, Australian energy market procedures, and the gas and electricity billing process for Residential and SME customers is desirable
- Proficient in SQL (with query creation experience) and knowledgeable in JIRA; ITIL4 certification is a plus
- Demonstrate success in resolving exceptions in retail energy, with a strong interest in BPO Service Delivery and functional analysis is advantageous.

**_ Like what you’re seeing?_**

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and _discover better together _with Alinta Energy.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

**We look forward to hearing from you.**

Closing date: 1st October 2024
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