Billing Analyst

6 months ago

Melbourne, Australia Origin Energy Full time

Join a company who cares about our customers
- Hybrid and flexible working environment; 12 month engagement
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
Service Delivery business unit strategy aims to develop and implement a plan to effectively deliver services to our clients and its customers. This strategy includes identifying client needs, developing a service delivery model, implementing operational processes and systems, focusing on continuous improvement, and building a strong team to support service delivery.

**Why this role matters?**
- Service delivery of the end-to-end billing process including pricing administration, enhancement testing, client reporting and meter data management of the Embedded Network portfolios for our clients and their customers.
- Analyse billing/meter data to identify trends and patterns and make recommendations to improve billing processes. Billing Audit report accounts Investigation and remediation actions
- System testing of new functionality (UAT) for release.
- Coordinate and manage meter readers and contractors to ensure no delays in reading schedule including adhoc service requests. Monitor missing meter reads and follow up missing data with meter readers and contractors if required.
- Process and validate both manual meter reads and meter data in WINworx.
- Monitoring, evaluating and resolving billing/meter data exceptions to ensure consistency and high-quality service. Identify any billing or reporting errors/exceptions and work with the appropriate teams to correct them

**What will you bring?**
- Join our team and have each other's backs
- Using your talent for data analysis in Power BI / SQL / MS Office Suite / Teams
- Preferably you have previous Energy or Utilities experience
- Proficient in data analysis techniques. Identify trends, patterns, and anomalies in billing data, and use this information to make recommendations for process improvements.
- Highly detail-oriented and have excellent accuracy in their work. Be able to identify errors or discrepancies in meter/billing data and take corrective action to resolve issues.
- Communicate effectively with both internal stakeholders and external customers. Explain complex meter/billing concepts in a clear and concise manner and be able to resolve any billing-related inquiries or disputes.
- Customer service skills to handle customer inquiries, complaints, and disputes. They should be able to respond to customer needs in a timely and professional manner

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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