Customer Service Clerk

7 days ago

Melbourne, Australia The Royal Melbourne Hospital Full time

Reference Number- 74930- Position Title- Customer Service Clerk- Location- The Royal Melbourne Hospital - RMH Elizabeth Street- Award- Admin Officers [10]- Advertisement text**Outpatient Customer Service Clerk**
- **Full Time - Permanent position**
- **Join a dynamic team that prides itself on the positive experiences of their patients.**:

- **Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.**:

- **Great benefits such as salary packaging, 5 weeks of annual leave, monthly ADO**

**Your new team**
- With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.**About the role**
- Register patients and create referrals
- Manage waitlists
- Manage appointment requests
- Manage reception for face to face patients and Telehealth patients
- Follow up enquiries, online, SMS, via portal and telephone.
- Liaise with multidisciplinary team members

**About you**
- High level customer service skills
- Ability to communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community
- Administration experience
- Data entry skills with demonstrated committment to attention to detail.
- Experience in similar roles (eg call centre) will be considered desirable

**Benefits**:

- Career progression opportunities to suit your professional development goals.
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging, onsite car parking and, close to public transport.

**Interested?**

***
- For a confidential discussion please connect via the details below.- Contact Person- caleb granados- Contact Number- 93424090- Alternate Contact Person- james gerrish- Alternate Contact Number- 93424919- Closing Date- 19/03/2024

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