Edi Coordinator

3 weeks ago

Sydney, Australia Healius Full time

**Date**:16-Apr-2023

**Location**: Sydney, New South Wales, AU, 2000

**Company**:Healius

**Brand**: Healius

**Job reference number**:#3839

**Work type**: Full Time (Permanent)

**Job location**: Sydney

Healius is an Australian publicly listed healthcare company providing of Pathology, Diagnostic Imaging and Day Hospital services.

We share a mission to improve health and well-being for all, through a commitment to excellence in consumer-centred healthcare.

We are seeking an EDI coordinator to join our Pathology site.

**Primary Purpose of Role**
- Liaising and supporting clients with their results delivery and electronic pathology referrals
- Supporting and maintaining the electronic result transfer for referrers
- Responsible for the administration of accounts and users for the Medway web portal
- Work with Practice Management systems such as Best Practice and Genie to enable better outcomes for our referrers
- Assist with configuration and doctor code management in relation to electronic results transfer and electronic referral upload
- Management of Service-Now EDI queues including assigning cases as required and following up cases falling outside of SLAs
- Liaise with business contacts and marketing teams in troubleshooting and referrer support
- Assist in Process improvement for Pathology business units and their support teams
- Assist with training and advice around electronic messaging

**Key Responsibilities**
- Installation, maintenance and issue resolution of file transfer tools
- Assist with LIS configuration of File transfer systems (Health link, Medical Objects, etc)
- Assisting Doctors with Pathology related Practice management system queries
- Assist with the rollout and configuration of eReferrals
- Work with Third party messaging vendors
- Responding in a timely manner to end user issues and requests
- Providing technical end user and system support regarding electronic downloading and MedWay web results portal
- Assisting with MedWay change testing and configuration
- Manage MQ Link encryption key issues and non-downloading sites
- Work with Marketing and Business development on result download and web portal enquiries
- Maintain confidentiality of patient and organisation information
- Adhere to all processes and procedures relating to the workplace health and safety of self and others

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