Enterprise Account Executive

2 weeks ago

Melbourne, Australia Zendesk Full time

Job Description

We are an upbeat and innovative company that takes phenomenal pride in what we do, and the impact we have on businesses globally. This is a great opportunity for you to make a difference and be a key member of Zendesk sales organisation here in Australia.

You will ultimately be responsible for your own success within the territory, ensuring topline growth, via new logo acquisition and customer adoption, whilst providing the best sales experience possible for our customers

You possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with. You should also have a demonstrated ability to think strategically about customer businesses, product and technical challenges they face with the ability to build and convey compelling value propositions that would.

**Responsibilities**:

- Create new relationships and close new business throughout each organisation.
- Manage and develop a subset of Zendesk Enterprise clients.
- Establish C-level executive sponsorship.
- Partner closely with Business Development Representatives, Customer Success and marketing and coordinate account planning activity across your account base.
- Develop strategy and objectives for each account in order to align and facilitate the best practice for each and every use case and to predict and quantify business opportunities.
- Ultimate point of accountability for all customer issues & opportunities.
- Track and execute critical activities ensuring deals progress through the buyer's journey to successful outcomes.
- Effectively advise & influence customers through consultative selling techniques.

**Requirements**:

- Bachelors degree or equivalent work experience
- Experience selling to VP & C level executives
- 8-12 years of software selling experience; SaaS required
- Track record of success against quota.
- Leading & closing complex sales-cycles using solution selling techniques, collaborating with wider teams across the business.
- Strong interpersonal & presentation skills.
- Every high-tech sales role requires a set of “right behaviours” which ultimately comes down to being a person of integrity, accountable, customer-centric, authentic and possess the curiosity to learn.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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