Enterprise Account Executive

5 months ago

Melbourne, Australia Corpay Full time

Your role

The Enterprise Management team manages our Global Partners and Payments clients and provide assistance across Corpay Cross Border’s global online client base. The Enterprise Account Executive is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Universities, and Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay Cross Border’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings; the AE role will assist the region’s efforts to differentiate Corpay Cross Border as a leader in international payments and experts throughout the payment process.

What you'll be doing

What We Need

The Enterprise Management Team at Corpay is currently looking to hire a driven and customer-focused Enterprise Account Executive to sit in our Singapore, Melbourne, or Sydney offices. The key purpose of this role is to build and maintain long-term relationships with major corporate customers and our global partners and payments clients across the APAC region for the length of their relationship with the Corpay. The Enterprise Management Team is a critical part of one of Corpay Cross Border’s key growth strategies and ensures long term retention through proactive and on-going client relationship management.

Role Responsibilities

The Enterprise Account Executive is responsible for managing all aspects of strategic accounts to maximize customer retention & commercial value by understanding customer needs, satisfaction, and delivering industry leading service and solutions to meet customer needs. This role is tailor-made for someone looking to take the next step in their career who reveres providing exceptional customer service through the art of account management.

The key responsibilities of the role will include:

Online customer set-ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Preparing payment and beneficiary files in the correct format is a major responsibility of this role. It may take up to 50% or more of the time. This is not a Dealer role. However, occasionally, you may be required to do some dealing functions such as booking of deals, deal offsets, return of funds, etc. Most of the clients in this segment utilize our technology for their transactions.  Achieve monthly key performance metrics, productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. Provide outstanding customer service, troubleshoot, and resolve service and minor technical problems for customers by asking appropriate questions. Educate customers on active product features, service offerings, billing, charges, and product value.

Qualifications & Skills

The successful candidate will have 2 to 5 years’ previous experience in a Customer Support role. Cross-border bank payments knowledge will be highly regarded. Work experience in Back Office or with the Operations Team in transaction banking or FX payment providers is highly preferred. You should be an expert in using the functions and formulas in Microsoft Excel for data file preparation. You are an expert communicator, confident in building long-lasting and trusted relationships with key accounts, customer stakeholders and partners. You possess the ability to negotiate and present at all levels of the organisation including executive and c-level. You can manage multiple projects simultaneously, work well under pressure and have a strong eye for detail. Solid CRM software experience is essential.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: and 

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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