Customer Service Assistance

1 month ago


Adelaide, Australia Allianz Partners Full time

Thorough and accurate logging of all call related data into CRM computer system and creation of incidents in real time.
- Complete task note activity and incident data entry during each call to ensure reporting of cases is accurate and provides the business with required information on incidents per client
- Provide effective follow through and end to end case management to ensure the customer’s enquiry is resolved effectively and in a timely manner. Where necessary, handover of cases to relevant specialists to complete - including Network and Implementations and Assistance Leadership team, as per operational guidelines.- Responds to identified customer needs- Handles customer requests in an appropriate timeframe- Knows general KPIs used to measure customer satisfaction- Seeks additional data to support decision-making process- Clarifies what is expected- Deliver exceptional service to customers through the effective management of inbound and outbound telephone calls- Promote customer retention and satisfaction by identifying and understanding the customer’s needs to provide appropriate and timely resolution to their enquiry

59537 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

**Job Level**:

- Professional

**Location**:

- Adelaide, SA, AU, 5000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP Australia Pty Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- 100% on-site

**Employment Type**:

- Permanent

**ID**:

- 59537

**Position Cluster**:

- Non-Executive



  • Adelaide, South Australia Royal Flying Doctor Service Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at our Darwin Tourist Facility.About UsThe Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT) is a leading provider of aeromedical and primary health care services to people in remote, rural, and...


  • Adelaide, Australia Allianz Partners Full time

    We are recruiting 5 full time, shift positions; Working 7 days per week, 8 hour shifts, between hours of 6am to 10pm Hourly rate of $29.33 per hour plus superannuation **Role Purpose**: Reporting to the Team Leader, the role delivers exceptional service to all customers through the effective management of inbound and outbound telephone calls. Customer...


  • Adelaide, South Australia Ai Group Full time

    Transform Your Career with Ai GroupWe are seeking a motivated and enthusiastic Customer Service Assistant to join our team in Cape Jervis or Kangaroo Island. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to passengers on board our ferries.About the Role:Deliver excellent customer service and ensure...


  • Adelaide, Australia SA Water Full time

    About the Company  Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.  Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are...


  • Adelaide, South Australia Randstad Full time

    About the RoleThis long-term contract opportunity with Randstad will see you working as a Customer Service Officer in a prominent Federal Government Agency.The ideal candidate will possess strong contact centre and/or customer service experience, with excellent written and verbal communication skills. Data entry skills and ability to remain calm and...


  • Adelaide, South Australia Frontline Retail SA Full time

    Join Our Team as Assistant Store ManagerAbout Us: Frontline Retail SA is a leading retailer offering high-quality furniture and homeware products with a rustic-inspired twist. We pride ourselves on providing exceptional customer service and fostering a warm, welcoming environment in our stores.Your Role: As an Assistant Store Manager, you will be responsible...


  • Adelaide, Australia First Mortgage Services and First Title Full time

    CBD Location - close to transport and shops Help make dreams come true Join our Passionate Customer Service Team! Both permanent and casual roles available. Contribute to Making Dreams Come True in a Dynamic International Company - Competitive pay - Flexible hours Are you ready to launch your career in the fast-paced world of financial services? Are you...


  • Adelaide, Australia Drakes Supermarkets Full time

    Exciting Career Opportunity! We are looking to fill various roles in Customer Service Management, including Assistant Managers, Assistant Manager 3IC's and Duty Supervisor's across all areas of Adelaide. Multiple Opportunities Available  Dynamic growing company Potential for promotion Drake Supermarkets is a Retail industry success story. A...


  • Adelaide, South Australia People2People Full time

    Job OverviewWe are seeking a skilled Customer Service Officer to join our team in South Australia.About the RoleThis is a fast-paced position that requires a high level of attention to detail and excellent communication skills, to ensure the customer has a positive experience.Main Responsibilities:Respond to customer enquiries via phone and email.Provide...


  • Adelaide, South Australia Randstad Full time

    About the Role:We are seeking a skilled and professional Customer Service Liaison to join our team at a prominent Federal Government Agency. As a key member of our customer service team, you will be responsible for providing exceptional support to clients and customers through inbound and outbound calls.Key Responsibilities:Provide high-level customer...


  • Adelaide, Australia Soul Origin Full time

    Soul Origin City Cross is currently seeking Casual **CUSTOMER** **SERVICE SUPERSTARS** to join the team! Do you love making others smile? Are you outgoing and confident? Do you have excellent personal presentation skills and want to wear the Soul Origin uniform with pride? Then this is the role is for you! You’ll be responsible for: - Giving our Soul...


  • Adelaide, Australia Aliaxis Full time

    About UsVinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...


  • Adelaide, Australia Soul Origin Full time

    Soul Origin City Cross is currently seeking Casual **CUSTOMER** **SERVICE SUPERSTARS** to join the team! If this sounds like a perfect fit for you, APPLY VIA THE LINK BELOW: Do you love making others smile? Are you outgoing and confident? Do you have excellent personal presentation skills and want to wear the Soul Origin uniform with pride? Then this is...


  • Adelaide, Australia Gallagher Full time

    **Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...


  • Adelaide, Australia Kennedy Reid Full time

    PART TIME POSITION - 3 days per week - 25 hours per week - Great step into a global insurer - Assist with corporate events and a nationwide switchboard **The Company** My client is a successfully established Insurance Brokerage which prides themselves on providing the best solutions and top services to their clients. They are a worldwide company with over...


  • Adelaide, South Australia Hudson Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in Adelaide. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone.This is an exciting opportunity for individuals who are passionate about delivering great customer experiences and possess...


  • Adelaide, Australia Randstad Full time

    Start an exciting new career in the customer service industry! Randstad are currently seeking customer service professionals for multiple full-time positions that we have available. These positions are located within and surrounding the Adelaide CBD, allowing you flexibility to drive or use public transport.The core of this role is providing an excellent...


  • Adelaide, South Australia Aliaxis Full time

    About UsAt Aliaxis, we are a global leader in manufacturing and distribution of fluid handling solutions. Our Australian arm, Vinidex, is the country's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe, and PP pipe systems.We are seeking a talented individual to join our team as a Customer Service Operations...


  • Adelaide, Australia Workskil Australia Ltd Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...