Customer Service Representative

5 months ago

Geelong, Australia Civica UK Ltd Full time

Customer Service Representative

With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens.

We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.

Our strength comes from our continuous investment in our people, culture and commitment to improving outcomes for citizens.

We take great pride in our exceptional team and our genuine culture that has shared ethos with the public sector - we want to make the lives of citizens, better.

We look for the people who share our values of Knowledge, Integrity and Action.

**Requirements**:
A day in the life

Our Customer Service Representatives are the first point of contact for customers at Fines Victoria who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you the opportunity to make a positive difference in a customer’s day.

This permanent, full-time role includes 6 weeks of classroom and on the job training and provides you an excellent opportunity to earn while you learn.

You will be supported by experienced Team Leaders. There is an opportunity for this role to work in a hybrid environment based off individual performance and competency.

Reporting to a Team Leader, you will be providing high-level support to customers, ensuring queries are responded to in a friendly and efficient manner.

You have skills like:

- Strong interpersonal and communication skills
- Attention to detail
- Team focused and flexible
- Analytical and problem-solving skills
- Negotiation and investigative skills
- Knowledge of fines Victoria systems, business rules, processes and procedures
- Experience working within the Aboriginal community (desirable)

You may have previous experience of working in a service driven industry like retail, hospitality or contact centres and thrive in high volume environments. You are comfortable navigating multiple computer systems and programs. A proven ability to meet or exceed targets would also be advantageous.

Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Benefits**

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. At Civica, we look after you. Here is what you can expect:
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business.

We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old.

Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice.

Affinity Groups - Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, wellness, LGBTQIA+, race and ethnicity and many more.

Mental Health Champions - We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Do you see yourself in this role? If so, then we would love to hear from you.
- We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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