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Billing / Operation Consultant

4 months ago

Melbourne, Australia Alinta Energy Full time

**Hybrid working combining office-based and work from home**:

- **Based in Southbank, Melbourne CBD, modern offices with Yarra views**:

- **Supportive and collaborative team environment**

**About Alinta Energy**:
**At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.**

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia, and Morwell in Victoria.

**Our Culture**:
It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focussed on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

**About the role**:
As a member of the Alinta Energy Retail Markets group, the Billing / Operation Consultant role is dedicated to ensuring accurate and timely invoicing of our Commercial & Industrial (C&I) Western Australian customers as well as the identification of inaccurate contractual charges. Attention to detail and accuracy of data is critical to ensure optimal customer experience and service provided and aligned with Alinta Energy’s goals and values.

Reporting to the C&I Billing Manager, this 12-month contract role requires someone who enjoys working in a collaborative team, is looking for growth and development within the energy industry and has a positive, can-do attitude

**Duties**:

- Daily reconciliation and monthly billing analysis across the gas and electricity sections of the Business Operations team (Western Australia region)
- Interact with internal and external customers to resolve any billing issues and answer inquiries
- Investigate, manage, and resolve complex Billing/Account enquiries whilst liaising with relevant stakeholders to ensure timely resolution is achieved
- Provide daily statics to key operational resources working within the function

**Skills and experience**:

- Experience with Billings, reviewing and interpreting retail energy contracts
- Experience and demonstrated success working to resolve exceptions in a retail energy environment
- Approachable, self motivated, a team player who loves working in a collaborative environment
- Problem solving skills and the ability to effectively prioritize and execute tasks
- Proficient Excel skills (and desirable to have Gentrack, CISOV systems & SQL experience)

This is a great opportunity to learn more about the energy industry, working with our Commercial & Industrial (C&I) WA customers as well as build trusted relationships with internal and external stakeholders.

One of our key values at Alinta is ‘People Matter’, so even if you don’t possess all the mentioned skills and experience, we would still encourage you to apply

**Benefits**:

- Hybrid working arrangements for most roles, combining office-based and work from home
- Staff energy discount offer (where products are available)
- Generous employee referral bonus
- Salary Packaging options
- Paid community volunteer leave
- Access to LinkedIn learning
- Discount program for a range of products and services
- 14 weeks of fully paid parental leave
- Company paid salary continuance insurance
- Ability to purchase additional leave
- Modern offices with free snacks, drinks, and coffee

Let’s spread the positive energy together

Alinta Energy is a **2023 Circle Back Initiative employer - we commit to respond to every applicant.**

**How to apply**:
LI-TC1