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Billing Specialist
2 months ago
The Opportunity
We are seeking a skilled Billing Consultant to join our team at Worldline. As a Billing Consultant, you will play a critical role in providing exceptional customer service to our merchants, ensuring timely and accurate billing activities.
Your Key Responsibilities
- Action customer requests and enquiries received via various channels, ensuring prompt and effective resolution.
- Perform outbound calls to customers to resolve billing issues and improve customer satisfaction.
- Conduct data analysis to identify financial mismatches and discrepancies in the billing cycle.
- Collaborate with the Head of Billing to develop and implement process improvements.
- Assist in the development of reporting requirements and ensure compliance with company procedures.
- Stay up-to-date with procedure guides and work instructions to ensure seamless operations.
- Participate in team meetings and contribute to the development of the team.
- Identify opportunities for process improvements and recommend solutions to enhance the end-to-end process.
- Support projects and stakeholder forums as required.
Requirements
- 2+ years of experience in customer service, preferably in the financial services or payments industry.
- Experience with workflow management and phone-based systems.
- High level of attention to detail and strong analytical skills.
- Excellent communication and problem-solving skills.
- Ability to work with data and identify trends.
What We Offer
At Worldline, we offer a dynamic and supportive work environment that empowers our employees to learn, grow, and accelerate their careers. Our benefits package includes:
- A range of health and wellbeing discounts.
- Learning and development opportunities to build your skills.
- Additional leave options to support families, work in the community, or take a career break.
- Monthly in-person and virtual social events.
- Volunteering leave to support CSR activities.
We have modern offices and services to support our people, including a parent's room, prayer room, and end-of-trip facilities. We also provide EAP services, including financial counselling, to support managers, employees, and their families.
