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Billing Consultant
2 months ago
We are seeking a skilled Billing Consultant to join our team at ANZ Worldline Payment Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our merchants, ensuring timely and accurate billing activities.
Key Responsibilities- Action customer requests and enquiries via phone, email, or workflow cases
- Perform outbound calls to customers with billing issues or arrears
- Analyze data to identify financial mismatches and discrepancies
- Deliver high-quality customer outcomes in every interaction
- Assist the Head of Billing with reporting requirements
- Ensure procedure guides and work instructions are up-to-date
- Participate in team meetings and contribute to process improvement initiatives
- Train other team members as needed
- 2+ years of customer service experience in the financial services/payments industry
- Experience with workflow management and phone-based systems
- High attention to detail and strong communication skills
- Ability to work with data and identify trends
- Strong problem-solving skills
At ANZ Worldline Payment Solutions, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits include:
- A range of health and wellbeing discounts
- Learning and development opportunities
- Additional leave options and loyalty leave
- Monthly social events and volunteering leave
- Other perks and benefits
We are committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
