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Billing Consultant
2 months ago
The Opportunity
:As a Billing Consultant, you will be responsible providing best in class customer service to our merchants relating to any billing activities and queries. This role reports into the Head of Billing, Field and Logistics
Your day-to-day responsibilities include
Actioning any customer requests / enquiries received via inbound phone calls, emails or workflow cases Performing outbound calls to customers where billing cycles have failed or the customer in arrears Involvement in data analysis to identify any financial mismatches associated with the billing cycle Focusing on delivering quality customer outcomes in every interaction Assisting the Head of Billing with any reporting requirements Ensuring all procedure guides and work instructions are kept up to date Active involvement in team meetings Proactively identifying and recommending process improvement opportunities to enhance the end to end process Involvement in projects and stakeholder forums as required Training of other team members as requiredSkills we can’t do without:
Previous customer services experience in the financial services / payments industry (2 years) Experience with workflow management and phone based systems High level of attention to detail Strong communication skills including the ability to hold challenging conversations with customers Ability to work with data and identify trends Strong problem solving skillsBenefits
At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:
A range of health and wellbeing discounts for gym, nutrition, sporting gear Learning and development opportunities to build your skills Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure. Monthly in person and virtual social events Volunteering leave to support CSR activities Plus other perks and benefits (e.g. novated leasing options)
We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.
