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Billing Specialist
2 months ago
The Opportunity
We are seeking a skilled Billing Consultant to join our team at Worldline. As a Billing Consultant, you will play a critical role in providing exceptional customer service to our merchants, ensuring timely and accurate billing activities.
Your Key Responsibilities
- Action customer requests and enquiries received via phone, email, or workflow cases
- Perform outbound calls to customers with billing issues or failed cycles
- Conduct data analysis to identify financial mismatches and discrepancies
- Deliver high-quality customer outcomes in every interaction
- Support the Head of Billing with reporting requirements and process improvements
- Stay up-to-date with procedure guides and work instructions
- Participate in team meetings and contribute to process improvement initiatives
Requirements
- 2+ years of customer service experience in the financial services or payments industry
- Experience with workflow management and phone-based systems
- High attention to detail and strong communication skills
- Ability to work with data and identify trends
- Strong problem-solving skills
What We Offer
At Worldline, we offer a dynamic and supportive work environment that empowers you to learn, grow, and accelerate your career. You'll enjoy a range of benefits, including:
- Health and wellbeing discounts for gym, nutrition, and sporting gear
- Learning and development opportunities to build your skills
- Additional leave options for families, community work, or career breaks
- Monthly social events and volunteering leave for CSR activities
- Novated leasing options and other perks
We have modern offices with amenities like a parent's room, prayer room, and end-of-trip facilities. We also provide EAP services, including financial counselling, to support our employees and their families.
