Manager, Robotics Technical Support, Amazon
2 months ago
Bachelor’s degree in Computer Science, Information Technology or related fields.
- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).
- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.
austechjob
Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.
As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good
Important Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.
Key job responsibilities
- Manage, recruit, interview, hire, coach and mentor directs.
- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).
- Create and maintain a healthy and positive work culture.
- Implement, establish and meet departmental and company goals to improve business outcome.
- Identifies problem areas and works to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contributes to team efforts as needed to achieve desired results.
- Acts as an escalation point and incident manager during critical high severity escalations.
As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.
- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.)
- Relevant Service/Project Management Certifications may present an advantage (ITIL etc)
**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
-
Melbourne, Australia Amazon Full timeDESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical...
-
Manager, Robotics Technical Support, Amazon
5 months ago
Melbourne, Australia Amazon Commercial Services Pty Ltd Full timeBachelor’s degree in Computer Science, Information Technology or related fields. - 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs). - Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - Ability to analyze processes and information, identify...
-
Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full timeAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics team. As a key member of our operations team, you will be responsible for troubleshooting and resolving technical issues that impact our robotic systems.Key ResponsibilitiesTroubleshoot complex technical issues using multiple data sources and...
-
Melbourne, Australia Amazon Commercial Services Pty Ltd Full timeAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleAre you a problem-solver with a passion for technology and teamwork? Do you enjoy understanding complex systems and finding innovative solutions to technical issues? We are seeking an experienced Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon Robotics.Key Responsibilities:Deep-dive into...
-
Robotics Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Amazon Full timeThis is a challenging role as a Technical Support Engineer, Amazon Robotics Technical Support, where you will be part of a rapidly expanding team at Amazon. The team is responsible for providing remote technical support via tickets, phone, and chat mediums to customers globally. You will be working with a global team of robotic system specialists in the US...
-
Robotics Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Amazon Full timeAre you passionate about solving complex technical problems and working with cutting-edge robotics systems? Amazon Robotics is seeking a skilled Technical Support Engineer to join our team and provide expert support for our robotic systems.Key Responsibilities:Deep-dive into technical issues, analyze, and resolve defects, inconsistencies, or bugs in our...
-
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAmazon Support Services Pty Ltd - D05 is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in providing exceptional technical support and solutions to our customers.About the RoleThe ideal candidate will have experience troubleshooting and debugging systems, services, or platforms....
-
Robotics Technical Support Engineer
1 month ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by Amazon...
-
Robotics Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Amazon Full timeJob DescriptionAmazon Robotics is seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team. As a key member of our team, you will be responsible for deep-diving, analyzing, and resolving technical issues that are escalated by our various facilities.Key Responsibilities:Deep-dive, analyze, mitigate or resolve...
-
Robotics Technical Support Specialist
6 days ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleAs a Global System Troubleshooter at Amazon Robotics, you will be part of a dynamic team dedicated to providing exceptional technical support services. This role requires strong problem-solving skills, a passion for learning, and the ability to navigate complex systems.About the TeamWe are a global team of robotic system specialists in the US,...
-
Robotics Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout Amazon Support Services Pty Ltd - D05We are seeking a talented Robotics Technical Support Specialist to join our rapidly expanding team in Australia. As an integral part of our global 24/7 support coverage, you will be responsible for providing expert technical support via tickets, phone, and chat mediums.Your primary goal will be to troubleshoot and...
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team as an Engineer. As a key member of our global team, you will play a vital role in delivering exceptional customer service and support for our robotic systems.Key Responsibilities:Analyze and resolve technical issues escalated by...
-
Robotics Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleAs a Technical Support Engineer in our Robotics team, you will be responsible for providing critical support to our customers across the globe. You will be part of a dynamic team that is passionate about solving complex problems and delivering exceptional customer service.Key Responsibilities- Troubleshoot and resolve technical issues related...
-
Melbourne, Victoria, Australia Amazon Full timeJob DescriptionWe are seeking an experienced Engineering Project Manager to lead the capacity, capital planning, and project execution for our Australian and Japanese fulfillment network.About the Role:Define, drive, and simplify strategy while being detailed oriented and agile to manage business changes.Conduct multiple weekly meetings with internal teams...
-
Amazon Robotics Fleet Enhancement Specialist
2 weeks ago
Melbourne, Victoria, Australia Amazon Full timeOverviewWe are a global team of innovators who push the boundaries of robotics and software to solve complex challenges. Our work transforms customer experiences worldwide, and we're seeking a talented individual to join our Amazon Robotics team.
-
Robotics Technical Operations Director
3 weeks ago
Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full time{"Key Responsibilities": "Manage, Recruit, Interview, Hire, Coach, and Mentor Directs- Ensure directs are up-to-date with company policies, procedures, and regulations, while meeting established productivity targets.- Actively work to encourage, motivate, and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and...
-
Senior Robotics Technical Support Specialist
5 days ago
Melbourne, Victoria, Australia Amazon Full timeWe are seeking a highly skilled and experienced Senior Robotics Technical Support Specialist to join our rapidly expanding team in Australia. In this role, you will be responsible for providing remote technical support via tickets, phone, and chat mediums to customers worldwide.Key Responsibilities:Deep-dive into complex technical issues, analyze, mitigate...
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics Facilities.Key ResponsibilitiesUtilize multiple data sources,...
