Robotics Technical Support Engineer

7 days ago

Melbourne, Victoria, Australia Amazon Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.

Key Responsibilities
  • Deep-dive analysis and mitigation of technical issues escalated by Amazon Robotics Facilities
  • Utilization of multiple data sources, dashboards, and logs to pinpoint and resolve software/hardware defects, inconsistencies, or bugs
  • Collaboration with development/software teams to navigate complex situations and create viable solutions for customers
  • Engagement with high-severity incidents around Amazon's Product Fulfilment & Sortation facilities
  • Management of high-severity calls, communicating and troubleshooting directly with customers, and coordinating real-time service restoration between multiple teams
  • Implementation of Change Management best practices to create, approve, and implement changes within the Amazon Robotics environment
About the Team

We are a global team of robotic system specialists in the US and EU, expanding our 24*7 coverage by starting a new team in Australia. We provide remote technical support via tickets, phone, and chat mediums. We are curious about solving new and complex problems every day and always want to delight our customers.

Requirements
  • Experience troubleshooting and debugging systems, services, or platforms
  • Networking knowledge
  • Unix knowledge
  • SQL knowledge
Preferred Qualifications
  • Curiosity and proactive learning to develop a detailed understanding of complex systems
  • Knowledge of Linux/Unix systems, databases, and network operations
  • Experience reading and writing automation scripts
  • Extensive experience explaining technical details to both technical and non-technical audiences
Amazon's Commitment to Diversity and Inclusion

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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