Client Services Coordinator

6 days ago

Norwood, Australia Home Instead Full time

**About Home Instead Adelaide East**

At Home Instead Adelaide East our mission is to enhance the lives of ageing adults and their families. Through exceptional customer service, flexible care options and by providing high quality in-home care, Home Instead has a strong reputation as first class care provider.

We are a family owned business that is committed to the development of their staff. We will support you in the work you do. We treat each other with respect and compassion and hold each other to those standards.

We are a growing company and we're all committed to fostering a supportive workplace.

**Client Services Coordinator**
- "At Home Instead I take pride in offering a wonderful service and working towards changing the face of ageing - the people are good too"_

You will be a puzzle master, working your magic to delight both the clients and CAREGivers with your rosters. You will be the hub of the business, pulling the strings so that everything operates like a well-oiled organising machine.

**About this role**:

- Coordinate client services and CAREGiver schedules on a daily basis.
- Managing incoming requests in a friendly and professional manner.
- You will need to get to know our staff and clients so you can match their requirements, skills, experience and personality to make for a perfect partnership.
- Working with key stakeholders providing relevant information from initial requests.
- Monitor, mediate, and log both client and CAREGiver activity, and follow up on all client issues that require attention or action.

**Ideally, we would like you to**:

- A strong understanding of working with clients in the Age Care sector and Home Care Package space is highly desirable.
- Be personable, approachable, motivated, reliable and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal team and clients and always deliver exceptional customer service.
- You have a big heart, a little patience, and a desire to improve the lives of seniors and their families.
- Be able to learn technologies quickly to interpret and analyse data.
- Have proficient computer skills, including Microsoft Office and Excel.
- Have previous experience in scheduling/resource allocation/coordinator role.
- Have strong communication, problem solving, time management, conflict resolution skills.
- Be flexible, adaptable and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
- Willing to work weekends, public holidays and nights as the business grows. We will rotate this amoungst all staff in the office. In essence it is working at home monitoring the calls that come in and actioning them.
- No criminal record.

**What we offer**:

- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A welcome and supportive working environment.
- Comprehensive training program.
- A company that recognises and appreciates the value of the work that you do.
- A fun and supportive team.

Each Home Instead Office is independently owned and operated.

Pay: $50,394.37 - $65,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Public holidays
- Rotating roster
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

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