Practice Coordinator

**Permanent, full-time role | $65K to $72K per year, plus super**
- ** Two practice locations in Rose Park & Salisbury**
- ** Lead a service-centric team | Shape excellence, develop a team, drive success**

**About the Company**

Established in 2013, Next Generation Occupational Medicine (NGOM) emerged with a commitment to revolutionize the approach to occupational health, fostering collaboration among healthcare providers, employers, and insurers to ensure the safety and well-being of workers. With a focus on quality and accessibility, NGOM has proudly served over 500 clients, both in South Australia and nationally, spanning industries such as integrated services, banking, steel, and retail. NGOM has two office locations in Adelaide, one in Rose Park and the other in Salisbury.

**About the Role**

As the Practice Coordinator, you will manage the day to day reception and administration operations of both practice locations. Providing leadership to the team, you will place an emphasis on patient experience ensuring that exceptional service is provided to patients and families and that all needs of stakeholders are met. You will work closely with the Director to ensure that policies and procedures are maintained and will contribute to strategic planning to support continued success.

**Duties**
- Manage daily practice operations in line with strategic plans
- Lead and manage the Reception and Administration team holding regular staff meetings
- Review appointments, bookings and paperwork to ensure efficient workflow
- Manage high levels of communication across all channels
- Oversee internal and external communications
- Provide support to the Finance Manager in accounts payable, accounts receivable, payroll, invoicing, and budgets
- Maintain office and administrative supplies
- Manage conflict resolution and customer complaints
- Contribute to process improvement and process review to ensure team success
- Ensure practice meets compliance standards at all times

**Skills & Experience**
- Strong attention to detail and multitasking abilities
- Experience providing leadership to a team in a similar environment
- Strong interpersonal and communication skills
- Customer service experience
- High level experience in MS Office Suite and practice management software, ZedMed experience beneficial
- Excellent phone manner and professional presentation

**Culture & Benefits**
- Contribute to practice strategies and the future vision for NGOM
- Join an organisation where your success will be supported
- Create exceptional experiences in a practice where patients are prioritised
- Share your people-centric approach with the entire team

**How to Apply**
- Sector:

- Health, Medical & Aged Care,- Contract type:

- Permanent
- Location:

- Norwood
- Salary:

- $65,000 to $72,000 per year + super
- Job Reference:

- JO-2402-9036
- Contact name:

- Kathy Lyrtzis
- Job published:

- about 5 hours ago