Customer Service Concierge

5 months ago

Norwood, Australia Kieser Full time

Company Description

Kieser is very excited to be opening a **brand-new clinic in Norwood, South Australia**. Join our **network of health professionals **spanning 5 states and help us reach your community to **build a stronger Australia**

Kieser is an integrated **Physiotherapy, Rehabilitation, Strength & Conditioning Clinic **with a team of **Physiotherapists, Exercise Physiologists and Exercise Scientists**.

**Kieser Norwood** are looking for a Client Advisor to join their team **part time**, with the opportunity to **grow into a full-time role**.

**Job Description**:
Client Advisors are Kieser’s concierge service. We’re **energetic, positive, friendly** and outgoing people with **exceptional customer service, sales and communication skills**. We have an **A+ attitude**, an **eye for detail** and are the go-to person to answer questions and **solve problems** for our clients and colleagues.

**As a Client Advisor you will**:

- Coordinate appointments / manage clinic diary
- Process client payments (EFT, HiCaps, cash, online payments)
- Promote Kieser’s services
- Provide administrative support to our team and the clinic
- Host our clients like they’re your favourite dinner guests
- Deliver outstanding client experiences

We are looking for someone who thrives working in a** busy, client-facing environment**. This role is ideal for someone looking to join a **high-performing team**, that is interested in healthcare and **living an active lifestyle**.

**Qualifications**:

- Essential: Year 12 graduate
- Essential: Experience using software systems and computers
- Preferred: Experience processing card payments & cash handling
- Preferred: 1+ year experience in customer service, hosting or reception
- Preferred: Experience in medical, allied health or fitness environment

Additional Information
- 2-week induction.
- Ongoing training and professional development.
- Brilliant career pathways within the Kieser network.
- Complimentary access to our state-of-the-art strength and conditioning facility.
- Concessional fees for family members on both physio/EP and memberships.
- 1 day of Kieser recharge leave and a half day of birthday leave (In addition to your annual and personal leave).
- Kieser Wellbeing Program.
- 12 weeks paid parental leave.
- An unbeatable team culture, fun working environment and social events
- Inclusive workplace that welcomes people from all backgrounds

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