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Collections and Customer Solutions Agent

4 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

For more than 40 years, Probe CX has helped remove worries for countless organisations by doing what we do best - maximising recoveries and mitigating costs. From simple collections to comprehensive mercantile services, our experts know what works best to turn bad debts into money in your bank.

There’s no denying it - chasing money from customers can be a nightmare for businesses of all sizes.

Seeing us step into the conversation also shows people with overdue bills that there has been a clear escalation in proceedings, which tends to have an immediate effect on their motivation to pay.

Now, enough about us. Let’s chat about you.

You are a peacemaker. A relationship builder. An active listener. A quick thinker. You thrive on solving the tricky stuff. You think inside and outside of the box. You'll be receptive to different personalities and use varied approaches in your interactions with people to negotiate and handle objections. Success is all about working together with our customers to find the best solution.- Thrive in building a professional rapport over the phone- Love working in a fast-paced environment where you have set targets to achieve within set timeframes- Can undertake multiple tasks whilst actively listening to assist in resolving customers' needs- Demonstrate competent computer skills including system navigation- Be as passionate as we are about providing exceptional customer experiences

Culture & Benefits- Hourly rate + On Target Earnings (based on reaching KPI’s)- Unlimited access to Trusted Mental Health & Wellbeing Platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive- Multiple award-winning customer experience organization with over 40 years of experience

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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