Collections and Customer Service Specialist
6 months ago
**About us
Founded in 2013, Moula is an Australian fintech dedicated to backing good business through providing working capital in a simple, fast and friendly way.
As we continue to scale, we are creating exciting roles and opportunities. Come and join our super talented team and experience the reason we were recognised as a LinkedIn Top Start-up in 2019.
**About the position
The Collections & Customer Experience team members contribute to the success of our business by working with our customers to meet their payment obligations. Our agents are also responsible for providing general support and responding to any questions and help our customers may need.
**Key responsibilities
- Deliver exceptional customer conversations
- Perform all collections and servicing tasks to the highest standards
- Ensure that any customer disputes are handled professionally
- Provide financial analysis and support to respond to borrower payment and billing queries
- Provide responses to credit agencies in relation to disputed default lodgements Adhere to all regulatory and legislative requirements
**About you
- Excellent conversation skills and the ability to build rapport and trust
- Attention to detail and critical thinking
- Demonstrated negotiation and conflict management conversation skills
- Mental dexterity with an ability to work across multiple systems
- Ability to multitask, handle pressure and meet deadlines
- Proven experience in a structured debt recovery an advantage Self-motivated, with an appetite to learn and grow
**Reports to
- Head of Collections
-
Collections + Customer Service Specialist
6 months ago
Melbourne, Australia Moula Full timeCollections - Melbourne, Victoria **About us** Founded in 2013, Moula is an Australian fintech dedicated to backing good business. Providing business finance solutions, we empower businesses to access working capital in a simple, fast and friendly way. We’ve developed a unique platform that analyses business data to assist in making responsible lending...
-
Waste Collection Specialist
2 weeks ago
Melbourne, Victoria, Australia Citywide Service Solutions Full timeAbout Citywide Service SolutionsWe are a proud company with a clear purpose and mission – shaping liveable cities by delivering civil infrastructure, open space, and environmental services to government and private enterprise. Collectively, our services positively impact millions of Australians every day.Job Summary:We are recruiting for a Waste Collection...
-
Waste Collection Specialist
2 weeks ago
Melbourne, Victoria, Australia Citywide Service Solutions Full timeAbout the RoleWe are seeking a skilled Waste Collection Specialist to join our team in Melbourne's CBD. This is an exciting opportunity to work with us and contribute to maintaining the cleanliness of our city's parks and gardens.Key ResponsibilitiesCollecting general waste and recycling from designated areasMaintaining a safe working environment for...
-
Collection Specialist
5 months ago
Melbourne, Australia DFP Recruitment Services Full time**Job description**: Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric, professional and driven collection specialists to join the team. As an early-stage collection specialist you will conduct outbound calls to customers who are 1-30 days past...
-
Inbound Customer Service and Collections
1 month ago
Melbourne, Australia Symmetry Human Resources Group Pty Ltd Full timeAre you looking to take your customer service skills to the next level? If you have customer service experience or an excellent phone etiquette, you already possess valuable skills that make you an ideal candidate for a thriving career in collections. Take advantage of this exciting opportunity to join a renowned multinational organization as a Collections...
-
Inbound Customer Service and Collections
1 week ago
Melbourne, Australia Symmetry Human Resources Group Pty Ltd Full timeAre you looking to take your customer service skills to the next level? If you have customer service experience or an excellent phone etiquette, you already possess valuable skills that make you an ideal candidate for a thriving career in collections. Take advantage of this exciting opportunity to join a renowned multinational organization as a Collections...
-
Waste Collection Specialist
3 weeks ago
Melbourne, Victoria, Australia Citywide Service Solutions Full timeWaste Collection Operator RoleCitywide Service Solutions is seeking a reliable and skilled Waste Collection Operator to join our team in Melbourne's CBD. In this role, you will be responsible for collecting general waste and recycling from high-profile parks and gardens.Key Responsibilities:Collect waste and recycling from parks, gardens, and depot...
-
Customer Service Collections Officer
1 month ago
Melbourne, Victoria, Australia Randstad Full timeJob Summary:We are seeking a skilled Collections Representative to join our team at Randstad. As a Collections Representative, you will work within the Collections Call Centre team to assist customers who have fallen behind on their payments and assist them in getting back on track.Key Responsibilities:Speak with customers who have fallen behind on their...
-
Collections Specialist
7 months ago
Melbourne, Australia Angle Finance Full timeWe’re an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment. We also finance secondary and tertiary assets. We’re not a bank. That means we have the agility and flexibility to create new opportunities for Australian small businesses that want to...
-
Financial Collections Specialist
4 days ago
Melbourne, Victoria, Australia FourQuarters Recruitment Full timeThis Financial Collections Specialist role is an exciting opportunity to join FourQuarters Recruitment and contribute to a busy receivables team in the ANZ region.With a strong portfolio of companies, the organisation is seeking a temporary collections specialist to handle approximately 300 accounts with a customer service approach to collections in a...
-
ANZ Collections Specialist
2 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we strive to create a world where businesses thrive by providing innovative financial solutions. As a leading bank, our goal is to support the financial wellbeing and sustainability of our customers.About the RoleWe are seeking an experienced Collections Specialist to join our team in late-stage collections. As a key member of our Customer...
-
Professional Collections Specialist
2 weeks ago
Melbourne, Victoria, Australia Programmed Full timeAbout The OpportunityWe are currently seeking a highly skilled and proactive Professional Collections Specialist to join our dynamic Collections team.This role is a fantastic opportunity for someone with administration or accounts experience to grow their career at a dynamic, national organisation. As part of an established team, you'll be responsible for...
-
Fabric Collection Specialist
7 days ago
Melbourne, Victoria, Australia Pillow Talk Full timeRole OverviewWe are seeking an experienced and customer-focused Fabric Collection Specialist to join our team at Pillow Talk in Mentone.
-
Collection Curation Specialist
1 month ago
Melbourne, Victoria, Australia Davidson Full timeCollection Curation Role OverviewDavidson Search & Advisory is seeking a highly skilled and experienced professional to lead the development and curation of a diverse state collection across all formats, and associated collections that support the people of Victoria, to learn, research, create and thrive.Key ResponsibilitiesEstablish a collection...
-
Financial Collections Specialist
6 hours ago
Melbourne, Victoria, Australia Brand Collective Full timeAbout Brand Collective: An Apparel and Footwear LeaderWe are one of Australia's most prominent groups, operating across 300+ stores with over 3,000 team members, a comprehensive online business, and an extensive wholesale network. Our portfolio spans iconic heritage to contemporary fashion brands, from street culture to craftsmanship.Role Overview:We are...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Randstad Full timeAbout the Role:As a Customer Service Representative, you will work within the call centre team to assist customers regarding their overdue payments and queries. This is a full-time, permanent position with excellent career progression and development opportunities.Your responsibilities will include:Speaking with customers who have fallen behind on their...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...
-
Rear Lift Waste Collection Operative
3 weeks ago
Melbourne, Victoria, Australia Citywide Service Solutions Full timeRear Lift Waste Collection OperativeWe are seeking a skilled Rear Lift Waste Collection Operative to join our team at Citywide Service Solutions.Key Responsibilities:Collection of Rear Lift bins around Melbourne MetroEnsuring the cleanliness of streets and lanewaysProviding a high level of customer service to Citywide Clients and the General PublicEnsuring...
-
Credit Collection Specialist
4 weeks ago
Melbourne, Victoria, Australia ThompsonCook Full timeJob DescriptionA Credit Collection Specialist opportunity has arisen in a reputable company, providing a chance to utilize your credit expertise and drive business growth.Company OverviewOur client is a well-established industry leader with a strong focus on finance and a commitment to excellence. This role presents an opportunity to join a dynamic team and...
-
Senior Collections Specialist
7 days ago
Melbourne, Victoria, Australia Square Full timeCompany Overview">Cash App is a global financial technology company that's revolutionizing the way people interact with money. With a focus on innovation, collaboration, and impact, we're building a platform that makes it easier for people to send, spend, invest, borrow, and save.">About the Role">We're seeking an experienced Senior Collections Specialist to...