Air Freight Import Customer Operations Specialist

3 months ago

Brisbane Airport, Australia DHL Full time

We have an exciting opportunity for an Air Freight Import Customer Operations Specialist that has recently become available. This role is based in our Airfreight Import Team in our Brisbane (Brisbane Airport) office.

**About Us**

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as "The logistics company for the world."

**Overall Role Purpose**

As an Air Freight Import Customer Operations Specialist, your responsibilities will include the below:

- Managing and completing the administration of the Airfreight Import forwarding process according to defined procedures.
- Managing processes, managing, and distributing all required documentation in the Airfreight Import forwarding process; and
- Ensuring customer requirements are met and all required documentation is completed promptly and efficiently.

**Accountabilities**

**Customer, Other Stakeholder & Process**
- Monitor and arrange retrieval of general cargo and cold chain shipments from airlines.
- Submit cargo reports to the Australian Border Force
- Invoicing of externally cleared import airfreight shipments.
- Interrogate Customs status using ICS.
- Complete corrections to rating errors and AWBs.
- Conduct any corrections and adjustments as necessary to the Airfreight Import forwarding process.
- Lodge intent to claim on airlines for damages.
- Provide support and backup to fellow team members where required.
- Additional tasks as instructed by Department Manager / Supervisors

**Skills / Qualifications**
- Minimum 2 years’ previous experience in Shipping/International freight forwarding industry in airfreight operational roles (advantageous)
- General Knowledge of Freight Forwarding
- AFR or OFR Operational Experience is advantageous.
- Be a collaborator with a positive can-do attitude.
- General Geographical Knowledge i.e., Port locations
- Clear and concise communication skills
- Be an initiative-taking initiative-taker.
- Be results-driven and be able to demonstrate effective communication and administration skills.
- Possess a high degree of diligence and a professional work ethic.
- Adaptable to changes daily due to customer requests.
- A high degree of reliability and mindfulness

**Why DHL Global Forwarding?**

Apart from a competitive remuneration with an incentive scheme; flexibility with our ‘Work from Home’ policy; an opportunity to join a small positive & friendly team; and the ability to cross-train and offer ongoing career progression we also have some impressive Employee Benefits.

Not only do you get discounts on everything from Health Insurance, Flights, Car Hire, hotel Accommodation, etc. - but you also get to collaborate with a talented team of enthusiastic people working towards a common goal - delivering the best, proactive service for our clients

**Excellence. Simply Delivered.**

So if you are reading this thinking, this is ME **APPLY NOW**...

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