Airfreight Import Customer Operations Specialist
1 week ago
We have an exciting opportunity for an **Airfreight Import Customer Operations Specialist **that has recently become available. This role is based in our **Airfreight Import Team** in our **Melbourne (Tullamarine)** office.
**About us**
**CONNECTING PEOPLE. IMPROVING LIVES**
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”
DHL is part of the DHL Group. The Group generated revenues of more than ninety-four billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
**_Overall Role Purpose_**
As an **Airfreight Import Customer Operations Specialist, **you will receive training and development in the below responsibilities:
- Acts as a key contact for allocated customers with the Air Freight division (AFR)
- Accept and processes orders for handover to Operations
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up-and cross-selling on inbound customer calls
- Pass leads onto our sales department
- Manages customer inquiries and requests
- Takes and manages any customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
- Billing of Air Freight Customs shipments, accurately and timely
- Informs and escalates any issues in billing process
- Complete corrections to rating errors
- Monitor key customer milestones from end to end
- Provide support and back up to fellow team members where required.
- Additional tasks as instructed by Department Manager / Supervisors
**_Skills / Qualifications_**
- Previous experience in Shipping/International freight forwarding industry in airfreight operational roles (preferred but not essential)
- Previous experience in general accounting, invoicing, customer service or operations.
- CargoWise & Expedient experience (advantageous)
- Have excellent communication and interpersonal skills with internal and external stakeholders
- Possess a high degree of diligence and a professional work ethic.
- Adaptable to changes daily due to customer requests.
- Good knowledge of CS processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner.
- Proven direct experience in accounting systems
- Solid experience in MS Excel (e.g., Pivot Tables, charts, etc.) required.
- Strong analytical skills
**Why DHL Global Forwarding?**
Apart from a competitive remuneration with incentive scheme; flexibility with our ‘Work from Home’ policy; an opportunity to join a small positive & friendly team; the ability to cross train and offer ongoing career progression we also have some impressive Employee Benefits.
Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc. - you also get to collaborate with a talented team of enthusiastic people all working towards a common goal - delivering the best, initiative-taking service for our clients
**Excellence. Simply Delivered.**
To be considered for this position you will need valid rights to work and live in Australia.
**APPLY NOW**
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