Product Coordinator

6 months ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Product Coordinator - Clerk Grade 7/8**
**Full-Time Ongoing vacancy**
**Flexible - Parramatta is where the team is based**

**Do you want to**:

- Flex your excellent multi-tasking and co-ordination skills to support a dynamic team
- Work in an in inclusive and flexible hybrid environment with excellent career and learning development opportunities
- Collaborate with a diverse and talented team that values creativity, teamwork, and excellence?

**About the role**

We are looking for a Product Coordinator to join our growing team.

Revenue NSW is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.
This role is an exciting opportunity to work with the broader Revenue Digital team and support us in our product development life cycle and agile delivery.

As?Product Coordinator?you will provide a key support role across multiple product squads to facilitate the efficient operation and delivery of products and services. The work will vary depending on the needs and so you will be challenged each day.
You will have a sound understanding of policies, procedures and guidelines to provide relevant information and ensure compliance with standards and the integrity of service and quality.

**In this role you will**:

- Oversee and coordinate the delivery of business, administrative and support services to ensure the needs the team are met
- Prepare a range of documents and reports ensuring accurate and on-time delivery and compliance with organisational standards.
- Collaborate with other team members across the organisation and the cluster and maintain customer relationships to support optimal service delivery and on time delivery of initiatives.
- Oversee the product life cycle management, including planning, tracking and reporting of key metrics.
- Develop, implement, review, recommend improvements to systems, processes and policies.

**To be successful in this role you will demonstrate**:

- Experience within a business support, operations, or project co-ordinator role
- Excellent verbal and written communication and interpersonal skills to maintain and develop stakeholder relationships
- The ability to manage and prioritise multiple responsibilities in a high-volume work environment in order to meet business outcomes.
- A strong planner who can think creatively to resolve problems
- Highly organised with the ability to deliver and contribute to a broad range of initiatives in a changing environment
- A flexible approach to work and with a willingness to learn new skills and developing your strengths

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

**Why work for us? There are lots of reasons why a role with us is rewarding** - working with us gives you:

- The opportunity for?**meaningful work that matters to all of us in NSW**:

- Hybrid working, compressed hours and generous leave conditions, so you can?**make time for what counts**:

- Much more than just a job, you can **build a career here**:

- Unmatched?opportunities for growth and development

**We can’t wait to meet you**

**Further Information**

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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