Customer Care Manager

1 week ago

Sydney, Australia P3 Recruitment Full time

Leading development and construction business in Australia
- Enhance Customer Care by defining and managing the full Settlement Process
- Parking provided

Our client is one of the leading development and construction businesses in Australia currently undergoing tremendous growth. They source, build and develop residential and mixed use projects across metropolitan Sydney and have a large pipeline coming to market.

Committed to giving their buyers a world class experience, they are building out their Customer Experience team with a number of key roles. Hence we are on hunt for an experienced Customer Care Manager to play a pivotal role.

The Perks
- Join a company that is committed to constant improvement
- Great team culture that celebrates successes
- Attractive package of up to $130K to attract the best talent
- Parking provided
- Have a real impact in the customer experience

The Position

In the newly created role of Customer Care Manager you will be responsible for creating, streamlining and implementing processes from unconditional contract exchange through to post settlement with the goal of enhancing the customer experience.

Key responsibilities include:

- Define, & Manage Settlement Process from unconditional exchange, through construction, pre-settlement, settlement through to post settlement
- Liaise with Banks/Brokers to ensure smooth settlement
- Be the conduit between Sales, Marketing, Construction & Customer
- Manage the defects process and organise purchaser inspections
- Create purchaser gifts and key handover packs
- Resolve purchaser disputes in a timely and professional manner
- Liaise with cross functional teams to ensure client satisfaction

The Person

To be successful it's essential that you have the ability to present yourself in a confident, polished, professional manner with a strong commitment to customer service. Other key requirements include:

- Experience in a Customer Support Role, ideally with a Property Developer or in a project marketing environment
- Experience Collaborating with Multiple People with Diverse Backgrounds
- Proficient in CRM Systems (Salesforce Preferred)
- First Class communication Skills
- An approachable demeanour with a "can-do" attitude
- Ability to work autonomously and fast paced to adhere to deadlines
- High attention to detail, ensuring accurate inputting of information and data processing

This role is BRAND NEW today and is exclusive to P3 Recruitment. It is not to be confused with anything else advertised.

Submit your CV by hitting **APPLY NOW** or contact our Resourcing Team on:
**Mobile - 0434 376 835**

**Reference Number**:
BBBH8343_171221201272244

**Contact Details**:
Bianca Piras

**Profession**:
Real Estate & Property > Administration & Support

**Company**:

- P3 Recruitment

**Date Posted**:
4/04/2024

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