Customer Care Manager

1 week ago

Sydney, New South Wales, Australia Polestar Full time

The opportunity


In this position you will be the local point of contact to handle Polestar Customer Care related situations working together with our key stakeholders in the market and centrally to drive and deliver an exceptional service to our customers.

In this way you're responsible for understanding and reporting the 'Customer Service Performance'.

This by analysing the feedback from our customers, driving performance between the teams, and rolling out new projects to enhance every touchpoint of the Customer's Shopping and Ownership journey.


In addition, you will be responsible for developing Customer Loyalty programs to drive long term growth and retention in our Brand and Customer base.

This position is located at Macquarie Park, Sydney, Hybrid.

We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed.

What matters most is that people get the time, and support, to do what needs to be done. And to enjoy doing it, of course.

The responsibilities

  • Direct engagement with customers throughout shopping and ownership journey as secondline escalation.
  • Design and implementation of Customer Care, Loyalty, and Retention processes.
  • Leadership in achieving Company's Customer Care Center goals and setting up inhouse CCC.
  • Management of Customer Care team, including coaching, training, and handling escalations.
  • Coordination with internal and external stakeholders, reporting on performance, and budget management.


In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have.

Tenacity. Flexibility. Curiosity. The ability to take the initiative, to meet deadlines and requirements, and to abandon ideas when they're not feasible.

In addition, you'll need the following qualifications:

  • Customer support / service experience from training or second line functions.
  • Experience from different markets when it comes to the needs and use of information and training.
  • Experience from delivering training to build competence and skill sets.
  • Knowledge and / or a strong passion for cars and technology.
  • A curiosity about new ways of working and continuous improvements.
  • Bachelor's Degree, Master's Degree and global experience a plus.
  • Analytical thinking, effective problemsolving and conflict resolution.
  • Customer support / service experience in ecommerce is a plus.
  • Strong understanding of shopping and ownership journey of premium brands.
  • Knowledge of Australian Consumer Law, rights and obligations per ACCC.
Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment.

The process
If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it's filled.

The Polestar journey is an electric one.

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia I-MED Full time

    At I-MED we are committed to consistently delivering high quality and expert care, in each of our clinics, in every interaction, to ensure better health outcomes for our patients.This role is responsible for providing leadership and working collaboratively across the business to ensure customer feedback, compliments, complaints and enquiries are managed...

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.Every...

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia Xe Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia XE Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia Xe Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia Gough Recruitment Full time

    Australian Residential Apartments Developer Strong Development Pipeline of Projects Further Training & Career Progression on OfferThe clientOur client is a leading Australian residential developer undergoing a sustained period of growth within their business. They source, build, develop, and sell their own residential apartment and mixed-use projects in the...

  • Manager Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Customer Engagement, Ongoing, SydneyThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running,...

  • Customer Care

    1 week ago

    Sydney, New South Wales, Australia Stockland Full time

    An exciting customer-facing role in Stockland Merrylands Shopping Centre is available now, come and be part of the centre management team.About the role:Based on our Customer Care desk, you will be tasked with providing superior customer service as well as support to the centre management team during weekends. This role has the option of picking up...

  • Customer Care

    1 week ago

    Sydney, New South Wales, Australia Sirius People Full time

    Initial 12 Month Contract with view for PermanentRegents Park location**- $65,000k + SuperSirius People are currently working with a client in the manufacturing industry and are looking for a Customer Care Consultant to join the team. This role is also able to WFH after 6 Months, two days a weekYou will be responsible for the below duties:Customer Care...

  • Facility Manager or Care Manager

    1 week ago

    Sydney, New South Wales, Australia Provectus Care Full time

    About Beresford Hall:Beresford Hall is a 146 place, extra service residential aged care facility located in Rose Bay in Sydney. Beresford Hall aims to promote, foster and maintain the highest possible level of care, service and accommodation in a luxurious environment. Our vision is for Beresford Hall to be of the highest quality care with innovative...

  • Customer Care and Retention Manager

    1 week ago

    Sydney, New South Wales, Australia Neilson Financial Services Full time

    Company DescriptionAt Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an...

  • Customer Service and Contractor Liaison Officer

    1 week ago

    Sydney, New South Wales, Australia Business Development Manager Full time

    Dear Prospective Candidate,We are a nationally recognised company with a strong presence in the letterbox distribution industry, currently seeking a dedicated individual to join our team. This role involves handling customer updates and complaints, as well as communicating with our letterbox walkers about work opportunities.Key Responsibilities: Manage...

  • Ndis Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia Healthcare Australia Full time

    Full-time permanent position Location in Sydney CBD, New South Wales Disability industry experience beneficialHealth Care Australia are currently looking for a Customer Care Manager to become a valued member of our NDIS team in the Sydney CBD office.HCA is a registered provider and offers leading disability support services across the Nation through the...

  • Customer Care

    1 week ago

    Sydney, New South Wales, Australia Stockland Full time

    This Customer Care Officer role is an exciting customer facing role in our busy Stockland Merrylands Shopping Centre. Based on our customer care desk, you will be tasked with providing superior customer service as well as support to the centre management team.This is a casual role working approximately 10 hours per week. Weekend availability is essential.Key...

  • Customer Care and Retention Manager

    1 week ago

    Sydney, New South Wales, Australia Neilson Financial Services Limited Full time

    At Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international...

  • Pastoral Care Manager

    1 week ago

    Sydney, New South Wales, Australia Hammond Care Full time

    About us HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through...

  • Manager, Aboriginal Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Customer Care Specialist

    1 week ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Your opportunity As a Customer Care Specialist, you will ensure high levels of customer service are consistently demonstrated and will support the day to day operations. You'll provide a positive and memorable experience to our customers via the various means and support systems made available to you. You'll play a key role in our Parking Experience team,...

  • Customer Care Manager, Australia

    1 week ago

    Sydney, New South Wales, Australia Allurion Full time

    Why Allurion?:We are overjoyed to be recognized as one of Deloitte's top 500 fastest-growing technology companies in the US But wait, there's even more excitement in store Get ready for an incredible new journey as we proudly announce our official public listing ALUR. This momentous milestone opens up a new era filled with boundless possibilities and...

  • Customer Care Specialist

    1 week ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Our Story Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...