Customer Care Manager

2 weeks ago

Sydney, Australia Polestar Full time

**The opportunity**

In this position you will be the local point of contact to handle Polestar Customer Care related situations working together with our key stakeholders in the market and centrally to drive and deliver an exceptional service to our customers. In this way you’re responsible for understanding and reporting the ‘Customer Service Performance’. This by analysing the feedback from our customers, driving performance between the teams, and rolling out new projects to enhance every touchpoint of the Customer’s Shopping and Ownership journey.

In addition, you will be responsible for developing Customer Loyalty programs to drive long term growth and retention in our Brand and Customer base.

This position is located at Macquarie Park, Sydney, Hybrid. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. What matters most is that people get the time, and support, to do what needs to be done. And to enjoy doing it, of course.

**The responsibilities**
- Direct engagement with customers throughout shopping and ownership journey as second-line escalation.
- Design and implementation of Customer Care, Loyalty, and Retention processes.
- Leadership in achieving Company's Customer Care Center goals and setting up in-house CCC.
- Management of Customer Care team, including coaching, training, and handling escalations.
- Coordination with internal and external stakeholders, reporting on performance, and budget management.

In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Tenacity. Flexibility. Curiosity. The ability to take the initiative, to meet deadlines and requirements, and to abandon ideas when they're not feasible.

In addition, you'll need the following qualifications:

- Customer support / service experience from training or second line functions.
- Experience from different markets when it comes to the needs and use of information and training.
- Experience from delivering training to build competence and skill sets.
- Knowledge and / or a strong passion for cars and technology.
- A curiosity about new ways of working and continuous improvements.
- Bachelor’s Degree, Master’s Degree and global experience a plus.
- Analytical thinking, effective problem-solving and conflict resolution.
- Customer support / service experience in e-commerce is a plus.
- Strong understanding of shopping and ownership journey of premium brands.
- Knowledge of Australian Consumer Law, rights and obligations per ACCC.

Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment.

**The process**

If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled.

The Polestar journey is an electric one.

  • Customer Care Advisor

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Care Advisor NSW Fair Trading - Customer Care, Intake and Triage** **Grade**:Clerk Grade 7/8 **Salary range**: $110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing x2 roles** **Applications Close**:Friday 14th March 2025 (9:59am) **About the team** An exciting opportunity has become available for a Customer Care Advisor...

  • Senior Officer – Cash Management

    1 day ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    About UsCome work with us at Customer Care Service!Our VisionWe strive to be a leading provider of financial services, known for our exceptional customer service and innovative solutions.Job SummaryWe are currently seeking an experienced Senior Officer to join our team. The successful candidate will be responsible for managing cash flows, monitoring...

  • Assistant Manager – Financial Services

    1 day ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    Job OverviewWe are seeking an experienced Assistant Manager to join our team at Customer Care Service.About the RoleThe successful candidate will be responsible for managing vendor payments, performing bank reconciliations, and maintaining liaison with all bank management for conducting smooth fund management and sound business operations.Key...

  • Financial Manager – Banking Operations

    1 day ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    Job DescriptionWe are seeking a highly skilled Financial Manager to join our team at Customer Care Service.About the RoleThis is a challenging position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.The successful candidate will be responsible for managing correspondence with banks...

  • Officer – Treasury and Investments

    1 day ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    About the JobWe are seeking an experienced Officer to join our team at Customer Care Service.About the RoleThe successful candidate will be responsible for monitoring and analyzing financial market conditions, identifying opportunities and risks, and providing analytical reports and forecasts to management.Key ResponsibilitiesMonitor and analyze financial...

  • Customer Care Manager

    2 weeks ago

    Sydney, Australia I-MED Full time

    At I-MED we are committed to consistently delivering high quality and expert care, in each of our clinics, in every interaction, to ensure better health outcomes for our patients. This role is responsible for providing leadership and working collaboratively across the business to ensure customer feedback, compliments, complaints and enquiries are managed...

  • Manager Customer Engagement

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager Customer Engagement, Ongoing, Sydney** The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground...

  • Customer Care Manager

    14 hours ago

    Sydney, New South Wales, Australia Pathway Search Full time

    Customer Care Manager - Personal LendingLooking for our next super star CSM05th March, 2025Customer Care Manager (Operations)Personal Lending Experience RequiredWe're passionate about delivering innovative financial solutions that drive growth, improve financial well-being, and build lasting relationships with our merchant partners and their customers. As we...

  • Customer Care

    1 week ago

    Sydney, Australia Sirius People Full time

    **Initial 12 Month Contract with view for Permanent!!**Regents Park location** - **$65,000k + Super** Sirius People are currently working with a client in the manufacturing industry and are looking for a Customer Care Consultant to join the team. This role is also able to WFH after 6 Months, two days a week! **You will be responsible for the below...

  • Chsp Customer Care Manager

    1 week ago

    Sydney, Australia Healthcare Australia Full time

    Travel reimbursed per kilometre - Hybrid role - 2 days' working from home - Happy Birthday to you! The day off on your birthday each year Home Nursing Group by Health care Australia are currently looking for a **CHSP Customer Care Manager **to become a valued member of our Home Care team. There are multiple location opportunities such as Sydney, Tamworth,...

  • Customer Care

    2 weeks ago

    Sydney, Australia Stockland Full time

    An exciting customer-facing role in Stockland Merrylands Shopping Centre is available now, come and be part of the centre management team. **About the role**: Based on our Customer Care desk, you will be tasked with providing superior customer service as well as support to the centre management team during weekends. This role has the option of picking up...

  • Customer Care and Retention Manager

    7 days ago

    Sydney, Australia Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...

  • Facility Manager or Care Manager

    2 weeks ago

    Sydney, Australia Provectus Care Full time

    **About Beresford Hall**: Beresford Hall is a 146 place, extra service residential aged care facility located in Rose Bay in Sydney. Beresford Hall aims to promote, foster and maintain the highest possible level of care, service and accommodation in a luxurious environment. Our vision is for Beresford Hall to be of the highest quality care with innovative...

  • Customer Support Manager

    6 days ago

    Sydney, Australia Claro Aged Care and Disability Services Full time

    **Who we are**: We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and...

  • Customer Care

    2 weeks ago

    Sydney, Australia Stockland Full time

    This Customer Care Officer role is an exciting customer facing role in our busy Stockland Merrylands Shopping Centre. Based on our customer care desk, you will be tasked with providing superior customer service as well as support to the centre management team. This is a casual role working approximately 10 hours per week. Weekend availability is...

  • Customer Care Manager

    1 week ago

    North Sydney, Australia Assure Programs Full time

    Assure Programs, one of Australia’s leading workplace mental health organisations, is looking to add a workplace wellbeing professional to the team in the role of **Customer Care Manager**. **The Role**: This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring...

  • Business Development Manager – Primary Care

    5 days ago

    Sydney, New South Wales, Australia Paragon Care Group Full time

    Business Development Manager – Primary CareJoin to apply for the Business Development Manager – Primary Care role at ParagonCare LimitedThe OpportunityAt CH2/Paragon Care, we provide innovative solutions that make a real difference in the Primary Care sector. As an ASX-listed leader in healthcare, we specialize in advanced medical equipment, devices, and...

  • Sr. Officer/Assistant Manager – Finance

    2 days ago

    Sydney, New South Wales, Australia Customer Care Service Full time

    QualificationsMaster of Business Administration (MBA) in Finance & BankingMaster of Business Administration (MBA) in FinanceMaster of Business Administration (MBA) in Accounting & Information SystemMaster of Business Administration (MBA) in AccountingExperienceAt least 4 yearsAdditional RequirementsSound knowledge of Core Banking Software/Core Financial...

  • Manager, Aboriginal Customer Engagement

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Aboriginal Customer Engagement & Policy (Aboriginal)** **Grade 11/12, Ongoing** **Location:Sydney** **About this role** Do you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the...

  • Customer Care Consultant

    5 days ago

    Sydney, Australia PERSOLKELLY Full time

    Customer service professional based in Regents Park for our amazing client in the air-conditioning space with a focus on B2B customers. **_CUSTOMER CARE CONSULTANT: $65K BASE PLUS SUPER: REGENTS PARK_** PERSOLKELLY has a brilliant opportunity for a Customer Care Consultant looking to expand their experience and join a welcoming, dynamic, and impactful...