Customer Care Manager

2 weeks ago

Sydney, New South Wales, Australia Gough Recruitment Full time
Australian Residential Apartments Developer

  • Strong Development Pipeline of Projects
  • Further Training & Career Progression on Offer

The client
Our client is a leading Australian residential developer undergoing a sustained period of growth within their business.

They source, build, develop, and sell their own residential apartment and mixed-use projects in the Sydney metropolitan area, and have a huge development pipeline of over 4000 apartments.


The role

Due to growth within their business, a position has been created for a Customer Care Manager to join their team.

This is an integral role in the business as you will be responsible for ensuring that customer care is at a high level of satisfaction by implementing customer-driven strategies to assist sales through customer engagement post-sale.


Key responsibilities will include:

  • Prepare Customer Correspondence, Inform Buyers with Updates
  • Define, & Manage Settlement Process from Exchange/Settlement
  • Liaise with Banks/Brokers to Ensure Clients have Finances in Place
  • Be the Link between Sales, Marketing, Construction & Customer
  • Conduct Inspections, Valuations, Pre-Settlement inspections, & Key Handover

Skills & experience
To be considered for this opportunity it is essential that you have the ability to present yourself in a confident, polished, professional manner with a strong commitment to customer service

Other key requirements include:

  • Experience in a Customer Support Role, ideally with a Property Developer
  • Experience Collaborating with Multiple People with Diverse Backgrounds
  • Proficient in CRM Systems (Salesforce Preferred)
  • First Class Oral communication Skills
  • Excellent Report Presentation. Literacy, & Business Writing Skills

Benefits

Benefits of this role include:

  • Large Residential Developer with Huge Development Pipeline
  • Play a Key Role in Assisting Buyers
  • Low Staff Turnover & Positive Team Culture
  • Further Training & Career Progression
  • Company Undergoing a Sustained Period of Growth


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