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Service Delivery Manager

2 months ago

Adelaide CBD, Australia Peoplebank Full time

Location:
- Adelaide CBD- Job Type:
- Permanent- Posted:
- 10 days ago- Contact:
- Jessica Gadsby- Discipline:
- General IT
- Reference:
- 254524**About the Company**

With 33 years of experience, a leader in Australian engineering services specializing in Defence, Hosted and Managed services, Cyber Security, and Data Analytics. Committed to providing innovative, cost-effective IT solutions that bridge the gap between business and technology. The largest and most qualified business support team in Adelaide, and 100% South Australia owned and operated.

**About the role**

The Technical Operations Manager leads the network and systems teams and is a key member of the Leadership team. The Technical Operations Manager works collaboratively with Management in order to ensure their team members are able to complete all tasks accurately and in a timely manner. They also ensures that team priorities and goals, needs, and achievements are coordinated with other key areas of the business, inline with the strategic plan. Ultimately to assist in achieving/exceeding engineering services business objectives and the company's forecasted revenue/GP objectives.

**Responsibilities**
- Lead and motivate the Network and Systems team to high levels of performance
- Input to strategic analysis for the network and systems capability and organise resources, training and personnel to support provision of capability
- Assess new technologies, provide evaluations and train subordinates to enable them to take over development of the technology into the future
- Identify, review and implement professional services strategies devised to maximise the productivity and performance of the network and systems teams and ultimately to ensure that all SLA's are achieved/exceeded and business objectives are met
- Build and maintain relationships with customers and vendors/suppliers and act as an escalation point as required
- Effective Project management to ensure quality, timely and standardised delivery
- Identify and implement professional services strategies
- Monitor team performance and ensure training is achieved
- Improve technical delivery and execution of change management process
- Sales suport in pre-sales, tenders as required

**Skills and experience**
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience in managing technical teams
- Demonstrated experience in design and implementation of IT Infrastructure, including Networks, Servers, Storage and Virtualization
- Strong leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Experience in developing and implementing processes and procedures
- Understanding of ITIL framework and its implementation
- Experience in managing budgets and financial reporting
- Ability to work collaboratively with internal and external stakeholders

For more information or a confidential discussion, please contact Jessica Gadsby on (08) 8112 7417 quoting reference 254524.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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