Ms Principal Service Delivery Manager

2 weeks ago

Adelaide CBD, Australia Altera Digital Health Full time

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon®, Altera TouchWorks®, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

**MS Principal Service Delivery Manager**

**Adelaide**

**Altera Digital Health**

**About Us**

**What can we Offer you?**
- Excellent benefits - including private medical
- Competitive salary per market rate
- Flexible working - home/ office
- Structured career progression

**Responsibilities**:

- Provide effective and efficient functional and technical services which meet the needs and requirements of the client hospitals or health systems.
- Assists in account profitability to meet revenue and margin requirements set at the corporate level.
- Effective management of the client relationship and resolution of client issues.
- Continuous risk identification and appropriate escalation.
- Responsible for making recommendations regarding risk mitigation and process improvement.
- Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
- Consistent efforts to deliver quality solutions as per agreed scope.
- Customer focus and close alignment with the customers' business objectives.
- Take complete ownership for the assigned task and timely inform the progress of the project/task to all stakeholders.

**Role Requirements**
- This is a functional and technical role, and experience running very complex projects will be highly advantageous.
- Healthcare experience is beneficial.
- 10+ years of experience in a similar role
- Experience in information technology delivery management
- Practical experience in providing technical support and maintenance.
- This is an exciting opportunity within Altera and would look for someone passionate and enthusiastic about delivery management.
- PMP and/or Prince 2 qualification would be an advantage.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

**Salary**: $140,000.00 - $180,000.00 per year

**Benefits**:

- Employee stock purchase plan
- Health insurance
- Life insurance

Schedule:

- 8 hour shift

**Experience**:

- IT Delivery Management: 8 years (preferred)

Work Location: In person

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