IT Service Delivery Manager

3 months ago

Adelaide CBD, Australia Babcock International Full time

**IT Service Delivery Manager**:

- Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: Hybrid- **Leadership role within the IT function**:

- **Location: Adelaide**:

- **Maintain a cost effective and efficient IT Service Delivery Team**

**About the role**

Reporting to the Head of IT Australasia, you will own the delivery of IT Services provided to customers to meet their needs efficiently and effectively. You will define and manage the Service Level Agreements (SLAs), report to stakeholders, and provide a robust IT environment that meets expectations and minimises risk of service disruption and any impact to the business.

This role will be based at our Adelaide office on Franklin Street.

**About you**

You will be an experienced and qualified IT professional with a passion for developing a cost effective and efficient service delivery team. You will have the ability to operate independently, lead and mentor a team to a high performance level, and utilise excellent communication skills to maintain internal and external stakeholder relationships in a complex organisation.

Your strategic and innovative nature will see you thrive in continually improving processes to provide best in class IT service delivery.
- To be successful in this role, you will have:_
- Degree qualification in Information Technology or a related field
- Significant experience as an IT professional in a complex Service Delivery environment
- Demonstrated managerial experience with the ability to lead and mentor a team
- Ability to develop and maintain complex stakeholder relationships
- Ability to obtain and maintain an appropriate level of Australian Defence Security Clearance as per role requirements

**What we offer you**
- Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
- We offer flexible working arrangements where possible to help employees find the right balance between work and home life;
- We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
- You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
- Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
- You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.

**Who we are**

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1,600 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy.

Some of the programs our team across Australia and New Zealand are proud to be a part of involve:

- Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
- Designing and supporting key systems for submarines and surface ships through our Marine business;
- Providing fleet wide through life support and asset management services for Navy customers;
- Managing critical assets for a range of sectors through our Land Business.
- Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant._

Job req # SF51064

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