Communications Manager

3 months ago


Sydney, Australia Commonwealth Bank Full time

**See yourself in our team**

Service Assurance supports B usiness Banking during major service outages, ensuring major i ncident s that impact business customer s are proactively captured and fixed as a priority. Throughout the process, we ensure our staff and customers are kept informed via various internal and external communication channels.

This role is a 12-month fixed term opportunity with a view to permanency for a Communications Manager to work in Business Banking Services to uplift incident comm unications, revamp the communications framework within Business Banking, modernise our channels of communication and re fresh c omm unication s templates. This role will be critical in supporting the Bank transform how we support customers when things go wrong, so we can deliver on our aspiration of NPS +30.

**Do work **that matters**

As a Communications Manager for Business Banking, you will contribute to the delivery of strategies and plans to support the BB strategic priorities.

You will create compelling narratives, and strategies that support CBA and Business Banking. You will have a strong writing skills and interest in and experience with developing customer communications, digital content and channel and enjoy managing multiple stakeholders and competing deadlines.

**Your key responsibilities**
- Contribute towards the targeted customer communication in response to major incidents
- Contribute to the development and implementation of impactful communications strategies to support Business Banking, review communication to customers and frontline staff.
- Develop and execute effective communication strategies that align with CBA’s purpose ‘Building a brighter future for all ’.
- Deliver communication strategies across a portfolio of areas of the business banking and may also contribute to the delivery of strategies
- Manage key communication channels and measure their effectiveness through a range of mechanisms.
- Develop close working relationships with teams across Group Corporate Affairs, Segments & BB Technology to align communication on IBB and Group wide campaigns to drive greater impact.
- Have a keen sense for potential risk and reputational issues and effectively manage risk as it relates to your role.
- Contribute to an inclusive, welcoming and respectful team culture.
- May b e required to be on-call 24x7 to review customer communication s in the event of an incident.

**We’re **interested in hearing from people who possess**
- Demonstrated experience in Customer Communication /Corporate Affairs or an equivalent role in either in-house or PR agency.
- A passion for delivering effective communications, be results-orientated, technically expert and able to contribute to and execute strategic programs of work and tactical activities. With proven written communication skills, you will have media relations experience as well as a sound knowledge of internal channels, with a keen interest and knowledge of public affairs.
- You thrive in fast-paced environments and working under pressure.
- Experience in financial services will be highly regarded either through agency or in house. You will need knowledge and experience in dealing with financial and consumer media and have experience in preparing briefing materials for issues management.
- Understanding of articulating the technical response to a customer (non-technical) response, with exposure to technology focussed communications.
- Strong stakeholder management, communication and coll a boration skills, and experience working with senior stakeholders.
- Demonstrated experience in enhancing communications strategy and optimising communication channels.

**_Working at CommBank _**
- At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role _you’re _interested in. _

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Advertising End Date: 20/10/2024



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