Nocc Deputy Manager

6 months ago

Sydney Olympic Park, Australia BAI Communications Full time

**NOCC Deputy Manager (2IC)** **-** **(**24000009**)**

**Description**

**IMPACT thrives here**

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.

Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.
We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During times of crisis, such as bushfire or cyclone season, our people travel from around the country to support this critical work. We care for our People. We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

**ABOUT THE ROLE**
The NOCC Deputy Manager (2IC to NOCC Manager) will support the NOCC Manager in providing direction and leadership to the Network Operations & Control Centre (NOCC) operational activities for the Public Safety Network (PSN) and Paging Network to meet contractual responses and SLA requirements.

You will manage the Duty Manager team, as well as Jeopardy management of open cases, operational oversight of live change cases and maintaining the integrity of all the Managed Public Safety Network (PSN) and Paging services, working with the broader Critical Comms team to provide the highest network availability possible at all times.

**Key Responsibilities**:

- Manage the Day to Day NOCC Operations and a team of Duty Managers and NOCC Operators (20)
- End to end Emergency / Critical Incident and jeopardy Management
- Directly liaise with Emergency Service Organisation (ESO’s) and Agency customers as required to resolve any faults or issues.
- Escalation and Emergency Contact duties.
- Authority to make decisions in relation to all Critical, Major, Emergency type Incidents and Events.
- Operational customer meetings
- Roster Management
- Support Vendor Manager with managing Third Party vendor and supplier relationships and governance
- Management of Incident, Problem and Change cases.
- Provide Post Incident Review (PIR) information and reports as required.
- Operations Acceptance for NOCC services (New sites, Upgrades, New products and services)
- Identify and provide solutions for inefficiencies in current workflows and systems. Write, Develop, Review processes and work instructions as required.
- Report and Manage Risks.
- Create professional timely reports for stakeholders and senior leaders as required.

**ABOUT YOU**
- Degree level qualification in Electronic/Electrical Engineering/Telecommunications Engineering/Computer Engineering, Business Management preferred or an ability to demonstrate knowledge to an equivalent level.
- Ability to analyse complex data
- 5+ years’ experience in a Leadership role Telco or IT Operations Role.
- 5 + years’ experience working with IT Service Principles and frame works including ITIL, process tools (Service Now) and best practice methods.
- Strong Leadership skills to drive internal stakeholders with the ability to work unsupervised and see tasks through to completion without regular follow up.
- Ability to articulate a firm direction together with proven skills in vision, imagination and strong leadership.
- Aptitude and willingness to spend time with customers on a regular basis and to communicate effectively at all levels within the customer organisation
- Proven ability to develop and mature Incident Management and Problem Management processes to reduce repeat faults, reduce fault numbers and reduce Incident MTTR.
- Experience of ISO27001 is desirable
- Excellent oral communication skills, writing and presentation skills.
- Ability to work under pressure and manage multiple priorities.
- Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment

**BENEFITS & CULTURE**

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.
- Some of the reasons you should consider working with us include:

- Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and even

  • Nocc Deputy Manager

    6 months ago

    Sydney, Australia Agylex-Sprinx Global Full time

    Position : NOCC Deputy Manager **Location : Sydney** **Tenure : 6 Months** **Role Purpose** The NOCC Deputy Manager (2IC to NOCC Manager) will Support the NOCC Manager in providing direction and leadership to the Network Operations & Control Centre (NOCC) operational activities for the Public Safety Network (PSN) to meet contractual responses and SLA...

  • Lead Partner Manager

    6 months ago

    Sydney, Australia Deputy Full time

    Responsibilities Work with our newest and most strategic product partner, Xero, to: Craft a GTM strategy for our joint-embedded solution alongside our Marketing team Work alongside our Product leadership to craft the optimal solution to maximise attach rates Manage executive stakeholders at Deputy and Xero on an ongoing basis Advocate and influence...

  • Senior Backend Software Engineering Lead

    7 days ago

    Sydney, New South Wales, Australia Deputy Full time

    About DeputyDeputy is a rapidly growing company that empowers businesses to streamline payroll, rostering, time & attendance management, and employee engagement. As a Staff Software Engineer - Full Stack at Deputy, you will play a key role in shaping the company's technical direction and driving innovation.

  • Payroll Experience and Operations Manager

    5 months ago

    Sydney, Australia Deputy Full time

    Responsibilities Participate as a critical member of the development and GTM team in developing Deputy’s new Payroll platform.  Design and develop robust and scalable onboarding, implementation, and support processes for Deputy’s payroll platform. Collaborate with cross-functional teams in defining business requirements and translating those...

  • Senior Solution Architect

    5 months ago

    Sydney, Australia Deputy Full time

    At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...

  • Technical Business Consultant

    1 month ago

    Sydney, New South Wales, Australia Deputy Full time

    About DeputyDeputy is a global SaaS workforce management company empowering businesses to build thriving workplaces. Our mission is to improve the world of work, one shift at a time. With a presence in 70+ countries and over 320,000 workplaces, we strive to make a meaningful impact.About the RoleAs a Senior Solution Architect, you will play a critical role...

  • Critical Communications Coordinator

    7 months ago

    Sydney Olympic Park, Australia BAI Communications Full time

    **Critical Communications Coordinator** **-** **(** **2300005S** **)** **Description** **TEAMWORK thrives here** **WHY BAI COMMUNICATIONS** At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone. Our critical communications team actively protect our sites and keep...

  • Chief Workforce Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    Deputy, a global SaaS workforce management company, empowers businesses to build thriving workplaces. With over 70 countries served and more than 320,000 workplaces, we strive to make a positive impact on the world of work.About DeputyHeadquartered in Sydney, San Francisco, and London, Deputy is backed by top investors and has recently surpassed $100 million...

  • Account Executive, SMB

    5 months ago

    Sydney, Australia Deputy Full time

    Responsibilities You should love asking questions and learning. Running a deep Discovery is the key to your success, and you will need to get to the root of problems and identify opportunities where Deputy can help customers thrive. Stand out by providing personalised experiences and solution demonstrations to prospective customers. A little bit of...

  • Sales Business Development Representative

    3 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    Deputy: Unlocking Success in SalesWe are seeking a driven and results-oriented Sales Business Development Representative to join our team. As a key player in our sales organization, you will be responsible for identifying, pursuing, and closing new business opportunities in the SMB sector.About DeputyDeputy is a leading provider of workforce management...

  • Software Development Specialist

    7 days ago

    Sydney, New South Wales, Australia Deputy Full time

    Job Title: Software Development SpecialistAbout the Role:The Deputy is seeking a skilled Senior Software Engineer to join their team. This is an excellent opportunity for individuals with experience in software development and administration to take on new challenges and contribute to the company's success.Key Responsibilities:Maintain accurate and...

  • Administrative Support Coordinator

    7 days ago

    Sydney, New South Wales, Australia Deputy Full time

    Job Title: Administrative Support CoordinatorCompany Overview:The Deputy is a leading organization dedicated to delivering exceptional services and solutions. We are committed to fostering a culture of collaboration, creativity, and continuous improvement.Job Description:We are seeking a highly organized and detail-oriented individual to join our team as an...

  • Sales Representative for Business Growth

    1 month ago

    Sydney, New South Wales, Australia Deputy Full time

    About the RoleWe are seeking a highly motivated Sales Representative to join our team at Deputy, where you will play a key role in driving business growth and success.Job DescriptionYou will be responsible for identifying and pursuing new sales opportunities, building strong relationships with customers, and delivering exceptional customer experiences.Your...

  • Account Executive, Business Development Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    Business Development Representative OpportunityWe are seeking a highly skilled and motivated Business Development Representative to join our team at Deputy. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, managing a pipeline of leads and opportunities, and providing exceptional customer...

  • Software Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    About Deputy">At Deputy, we're committed to helping organizations run smoothly by providing top-notch administrative support. We're seeking a highly skilled Software Support Specialist to join our team.">Key Responsibilities:">Maintain accurate and up-to-date records of team activities and performance metrics.Perform data entry tasks with high accuracy,...

  • Cybersecurity Expert with Cloud Focus

    3 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    About DeputyDeputy is a leading platform for creating and managing shift-based teams. We believe that inclusiveness and diversity drive innovation, and our global team members come from a variety of cultures.Salary InformationThe estimated salary for this role is $120,000 - $180,000 per year, depending on experience and location.Job DescriptionThis role...

  • Product Manager

    6 months ago

    Sydney, Australia Deputy Full time

    Responsibilities You will have true end-to-end ownership of a product development team (continuous improvement squad) that continuously simplifies shift work for our customers Determine and prioritise improvements to product features. Coordinate findings with the product team and align it with business goals. Gather product data, including web...

  • Talent Acquisition Professional

    7 days ago

    Sydney, New South Wales, Australia Deputy Full time

    Job Overview: Deputy is seeking a highly skilled Senior Talent Acquisition Specialist to support business growth by assisting in project coordination and data analysis. The successful candidate will collaborate with cross-functional teams to identify opportunities and implement solutions, driving business outcomes through effective project management and...

  • Business Growth Coordinator

    7 days ago

    Sydney, New South Wales, Australia Deputy Full time

    Job Description Summary: As a Senior Talent Acquisition Specialist at Deputy, you will play a pivotal role in driving business growth through effective talent acquisition and project management. You will be responsible for coordinating project timelines and milestones, analyzing complex data sets to inform business decisions, and developing comprehensive...

  • Deputy Ciso

    3 months ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 526627 **Work type**: full time **Location**: Sydney, NSW **Categories**: Information Technology, Cyber - Employment Type: full time continuing role as a Deputy Chief Information Security Officer (Deputy CISO) - Excellent salary package - Location: UNSW Kensington Campus (Hybrid Working Opportunities) **About UNSW**: UNSW isn’t like other...