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Administration ~ Purchasing ~ Customer Success

4 months ago

Castle Hill, Australia OnSolution Full time

**Administration / Purchasing / Customer Success**

**Do you have passion for helping others and enjoy phone support?**

We sell temperature loggers (for automatically recording the temperature in fridges and freezers) and sell them into the medical and hospitality industries. We believe in exceptional service and this role is a critical part of it.

You will also have the **chance to save lives** because that's what our products do.

THIS ROLE IS RESPONSIBLE FOR
- Processing Quote, Orders and Invoices through MYOB
- Accounts (Debtors, payment of Invoices, working with Bookkeeper)
- Review of Stock Levels and ordering accordingly - entering in goods in MYOB on arrival of stock.
- Inventory forecasting of stock and following up back orders
- Purchasing from our Domestic and International Suppliers for all and organising Trades for payment.
- Arranging / overseeing Services in and out of the business
- Working with Resellers and Onboarding Experiences with them
- Researching new products / ideas / trade shows / new business
- Working alongside each team with the goal to improve and grow the business.

ABOUT US

Check out our website under the ABOUT tab -. who we are and our values. We are a small diverse and inclusive team. We love Pizza, Escape Rooms and celebrating

ABOUT YOU (skills and capabilities)

Customer Support can be challenging, especially when a customer is distressed and in a rush.

This role is for someone who has a confident and **clear communication **style, who is **patient**, **calm** and an **active listener**.

You must be able to adapt to the need of each customer who calls, resolve their questions and be able to multitask and prioritise.

You **must be customer focused** and willing to go above & beyond for an exceptional customer experience (not just service).

You **need to have a sense of humour** (we believe a good laugh and a smile can change someone’s day) and be open to instruction / discussion / feedback.

**Computer savvy and tech savvy** ~ you must know your way around computers and have technical skills and an ability to learn about a technical product and provide support for it over the phone.

Experience in MYOB and all responsibilities of the role noted above would be fabulous.

FROM HERE

If this is you (& you have a passion for this type of role), you will be part of a small team where **your efforts will be appreciated**, where you will have the chance to make a difference, and where we continually seek new and better ways to communicate what we do.

‘you’ are.

In your cover letter, you will need to include 1 paragraph that explains the difference between resolution and accuracy when it comes to temperature loggers or thermometers. We don't care that you don't know the answer to this right now. Google it. What we do require is that you explain it in your own words. This is our test on how easily you pick up and understand the "technical stuff" and how good your communications skills are.

We are located in **Castle Hill NSW 2154.** We support our locals, so we ideally want a local person. This is **NOT A REMOTE ROLE**.

Permanent (Monday to Friday 9am - 5pm)

**Salary**: $50,000.00 - $70,000.00 per year (depending on experience)

Must have full working rights in Australia. You must live in Sydney NSW, ideally within 5km of the office.

We are looking for the right person & are flexible with start date.

**Salary**: $50,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Castle Hill, Nsw 2154: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location