National Manager Consumer Services

2 months ago

Clayton South, Australia Kent Removals and Storage Full time

**Work options**: Hybrid

This hybrid role can be based in either our Melbourne Branch in Clayton South VIC, or our Sydney Branch in Yennora NSW. Fulltime role in the office and work from home.

**About the Role**:
A results-driven role to lead our Kent Relocation Service efforts and cultivate strategic partnerships, the National Manager Consumer Services will build and maintain strong relationships, and drive collaborative partnerships within the industry. This role requires a blend of exceptional sales acumen, strategic thinking, and excellent communication skills.

Some of what you will be doing:

- To establish & grow a Kent Consumer Brokerage division
- Ensure outstanding customer service as indicated by regular customer satisfaction reporting
- Develop and execute comprehensive sales strategies to achieve revenue targets and market expansion goals.
- Partner with sales to develop process for KRS Brokerage, including prospecting, qualifying leads, delivering persuasive presentations, negotiating contracts, and closing deals.
- Negotiate partnership agreements, focusing on mutual value creation and long-term growth opportunities for Kent.
- Collaborate with internal teams, including marketing and IT, to align partner needs with company capabilities
- Stay current with industry trends, competitor activities, and emerging market opportunities.
- Analyse sales and partnership performance data
- Provide regular feedback to GM KRS pertaining to staff performance, compliance and service delivery
- Provide regular reports to senior management detailing sales progress, partnership developments, and market insights.
- Collaborate with cross-functional teams
- Drive Innovation within the overall KRS division
- Ensure invoicing takes place timely and accurately

**About you**:
Ideally you will have strong experience in operational management, team leadership, stakeholder engagement, and preferably some exposure to the removals industry. You can demonstrate you are a proven and solution-focused individual with the ability to foster growth, innovation and enterprise transformation.

What we hope you have:

- Demonstrated project planning, project management, contract management
- Proven experience managing change initiatives
- Experience in overseeing implementation of web technologies and software platforms
- Experience in end-to-end project delivery, including enterprise wide transformation through stakeholder engagement
- A thorough understanding of sales cycle and process
- A proven track record of building relationships in the B to B and B to C market
- Experience in brand and reputation management
- Understanding and experience in lead generation and opportunity development
- Highly skilled in managing sales teams to deliver superior performance
- Highly proficient presentation skills to senior executives in a B to B and B to C sales environment
- Tender presentation skills and acumen to deliver client focused solutions to customers

You may not fit the requirements 100% but that's ok, we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place

**About Us**:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.

**Benefits**:

- We offer a competitive salary plus super and additional incentives
- Genuine work life balance
- Everyone having access to training and development
- Kent CARE Program focus on staff wellbeing and mental health
- FleetPartners Fully Maintained Novated Leases
- Staff discounts on storage and removals services
- Recognition incentives in the form of digital gifts
- We believe in inclusiveness and workplace equality
- Support for women choosing a management career path
- 2M invested in technology including bespoke systems built in-house
- 5 star rated onboarding experience
- 1 in 5 roles are filled internally, we love promoting from within

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