Consumer Relations Coordinator

1 month ago

Clayton, Australia Monash Health Full time

Job Requisition ID: 2732- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Full Time and / or Part Time- Posting Date: 17 Oct 2024

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**About the Role**

This is an on-site patient facing role, with some flexibility possible in line with the requirements of the role. The Consumer Relations Coordinator will work to enhance the consumer and family experience through the effective management of formal and informal feedback to achieve appropriate, high quality and timely responses and resultant outcomes. The Consumer Relations Coordinator is experienced and highly skilled in delivering education, training and support to front line staff, including managers, to ensure that Monash Health effectively seeks and responds to patient and family feedback using a proactive, service recovery model. The role presents you with the opportunity to engage with high level staff across the organisation in providing responses to concerns, including those where follow up meetings and discussion with consumers are needed.

**About Us**

The Consumer Relations team is proudly one of the largest of its kind in Victorian Public Health, highly valued and appreciated by consumers, families, external agencies and importantly too, the staff at Monash Health. Our team of coordinators comprises highly committed and compassionate staff, and as part of the wider Patient Experience Office, works to enhance the patient journey by promoting an organisational culture of patient centred care and meaningful consumer, carer and community participation. The Consumer Relations Coordinators play an integral role in supporting patients and their family in providing feedback on their care and enables the organisation to learn and grow from individual feedback received. We are respected for our communication, empathy and support displayed when assisting the navigation of complex issues, particularly in the time following serious adverse and sentinel events.

**About You**

**In this highly valued and respected role, you will need to**:

- Demonstrate a high level of reasoning and analytical skills, using a patient centred approach, to the assessment of individual complaints, so as to accurately represent the complainant’s issues in preparation for investigation.
- Demonstrate expert communication with high-level verbal, non-verbal and written skills within the Patient Experience Office, Monash Health, and with external agencies.
- Be able to critically and objectively review information and provide clear summaries to others, including a possible pathway for resolution and outcome.
- Have the ability to work independently, to proactively problem solve and demonstrate commitment to excellence in your work.
- Have ambition to grow and expand your interpersonal communication skills to manage interactions and move them forward effectively.
- Demonstrate high level of understanding of healthcare systems and the potential impacts they may have on consumers.
- Strong stakeholder relationship engagement and focus
- Clinical background (highly desirable)

**In Return**

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with:

- A supportive and cohesive sub-team, working within a larger consumer relations team.
- Professional development courses, seminars and mentoring.
- Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
- Salary packaging
- Onsite subsidised staff parking
- Discounted banking (BankVic)
- Comprehensive health and wellbeing programs to all employees. This includes the Employee Assistance Program for counselling and coaching support as well as mental health training, digital wellbeing and financial wellbeing programs.
- Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
- Through partnerships with Medibank Private and HCF, Monash Health also offers employees cost-effective corporate private health insurance cover.

For a confidential discussion and to explore the opportunity further,** **pl

  • Consumer Liaison Coordinator

    3 months ago

    Clayton, Australia Monash University Full time

    **The Opportunity** Monash University and the Faculty of Medicine, Nursing and Health Sciences, in partnership with the Cancer Council Victoria, Regional Trials Network, Monash Comprehensive Cancer Consortium, VCCC Alliance, and the University of Melbourne, are excited to announce the launch of the ‘Consumers Leading Transformational Change in the Cancer...

  • Consumer Relations Coordinator

    1 month ago

    Clayton South, Victoria, Australia Monash Health Full time

    About Monash HealthMonash Health is a leading healthcare provider in Victoria, committed to delivering high-quality patient care and services. Our team of healthcare professionals is dedicated to making a positive impact on the lives of our patients and their families.Role OverviewWe are seeking a highly skilled and compassionate Consumer Relations...

  • Stores Coordinator

    3 months ago

    Clayton, Australia Bosch Group Full time

    **Company Description** With a proud history dating back 136 years, the Bosch Group now employs over 400,000 people across 165 countries. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. The Bosch Group’s strategic objective is to facilitate connected living and...

  • HR Business Partner

    6 months ago

    Clayton, Australia Bosch Group Full time

    **Company Description** The Bosch Group is a leading global supplier of technology and services that are “Invented for life” within the Mobility, Industrial, Consumer Goods, and Energy and Building Technology segments. We are privately owned with 94% of ownership held by a charitable trust and employ over 420,000 employees across 165 countries. We are...

  • Senior Administrative Coordinator

    2 weeks ago

    Clayton South, Victoria, Australia Monash Health Full time

    Administrative Officer Opportunity at Monash HealthWe are seeking a skilled and experienced Administrative Officer to join our team at Monash Health.About the RoleThis is an exciting opportunity to work in a dynamic and supportive environment, providing administrative support to the Gynaecology team. As an Administrative Officer, you will be responsible for...

  • Project Coordinator

    3 weeks ago

    Clayton, Australia crown shopfitters Full time

    **Job Title: Project Coordinator** **Location**: Clayton **Company**: Crown Shopfitters **Industry**: Shopfitting **About Us**: Crown Shopfitters is a leading shopfitting company specializing in commercial / hospitality fit out. We pride ourselves on our commitment to quality, creativity, and customer satisfaction. We are currently seeking a dedicated...

  • Human Resources Coordinator

    6 months ago

    Clayton, Australia Tibaldi Australasia Pty Ltd Full time

    **Position Title**:HR Coordinator** Team: Human Resources Location: 1513 Centre Rd, Clayton, Victoria Reports to: Line Manager **HR Coordinator** Join the Tibaldi Operations HR team as a HR Coordinator based in Clayton, Victoria in either a part-time or full-time role. **Our Story** Founded in 1934, the Tibaldi family of butchers had a dream to...

  • Environmantal/sustainability Coordinator

    6 months ago

    Clayton, Australia ALTON Full time

    Our client based in **Clayton **are seeking an **Environmental/Sustainability Coordinator **to join their team on a **full-time basis.** As a coordinator you will play a crucial role in advancing their commitment to the environmental stewardship and sustainability. Your responsibilities will be aimed around reducing landfill waste, optimising recycling...

  • Environmantal/sustainability Coordinator

    6 months ago

    Clayton, Australia ALTON Full time

    Our client based in **Clayton **are seeking an **Environmental/Sustainability Coordinator **to join their team on a **full-time basis.** As a coordinator you will play a crucial role in advancing their commitment to the environmental stewardship and sustainability. Your responsibilities will be aimed around reducing landfill waste, optimising recycling...

  • Inventory Staging Coordinator

    5 months ago

    Clayton, Australia PPG Full time

    As an** Inventory Staging Coordinator** based in **Clayton, Victoria**, you will report to the Inventory Staging Leader. You will be responsible for the day-to-day management/ accuracy of raw materials inventory, staging of process orders and finished goods delivered into warehousing from the manufacturing process, and closing off completed process...

  • Service Coordinator

    2 months ago

    Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. Today, we lead the way with great products, unrivalled product support and, of course, the best...

  • Service Coordinator

    2 months ago

    Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. Today, we lead the way with great products, unrivalled product support and, of course, the best...

  • Project Administrator/coordinator

    6 months ago

    Clayton, Australia Micale Recruitment Pty Ltd Full time

    Renowned Global Company - 3months ongoing temporary assignment (temp to perm) - WFH -Hybrid Our client, a leading global supplier of technology and services, is seeking an experienced Project Coordinator to undertake an ongoing temporary assignment for a minimum of 3 months. This position is well suited to an individual who is pro-active with a can-do...

  • National Sales Coordinator

    3 months ago

    Clayton, Australia Capital Transport Group Full time

    Are you looking to build a successful career in a growing business? Read on! About Capital Group Capital Group is Australia’s largest, privately-owned courier and taxi truck business. We work with various technologies in an agile environment that has a flat structure to encourage our people to reach their potential, knowing that the work you will be doing...

  • Scheduling Coordinator

    5 months ago

    Clayton, Australia The myHomecare Group Full time

    As a Scheduling Coordinator you will work hard and with empathy to build rosters for our field staff and ensure they can be there for our clients to assist with a variety of domestic, social, respite and personal care services. This role is much more than just a job. Every task you complete as a Scheduling Coordinator helps an older person to live as...

  • Mental Health Clinician

    2 months ago

    Clayton, Australia Monash Health Full time

    Job Requisition ID: 1779- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Part Time- Posting Date: 25 Sep 2024 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality...

  • IT Project Coordinator

    6 months ago

    Clayton, Australia DuluxGroup Full time

    **Work options**: Hybrid - 12 month part-time (3 days per week) fixed term contract - Office based in Clayton with hybrid/flexible work options - Support the smooth delivery and execution of key IT projects for DuluxGroup **About the role** Reporting to the Senior IT Delivery Manager, this role is responsible for managing the delivery of service changes...

  • Communications Coordinator

    6 months ago

    Clayton, Australia Monash Health Full time

    Reference Number - 61957 - Employment Type - Fixed Term Part Time - Entity - Monash Health - Department - Communication and Engagement - Location - Monash Medical Centre Clayton - Position Summary - Flexible, part time role - Autonomy, but within a broader team - Ability to make a real difference supporting people affected by cancer **Working in Healthcare...

  • Senior Student Accommodation Engagement Coordinator

    4 weeks ago

    Clayton, Australia Monash University. Full time

    The Opportunity Join Monash Residential Services as a Senior Student Accommodation Engagement Coordinator! The Senior Student Accommodation Engagement Coordinator acts as the expert in the conception, planning, implementation and coordination of researching and distributing key information and trends relating to Purpose Built Student Accommodation...

  • Ndis Support Coordinator

    6 months ago

    Clayton, Australia Care Choice Full time

    Essential Services! Hybrid role - Permanent full-time opportunity - Opportunity to assist with implementing NDIS plans **About CareChoice** CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of...