Customer Service Officer

7 months ago


Melbourne, Australia Parks Victoria Full time

Location: Melbourne | Eastern Metropolitan

Job type: Casual / Casual

Organisation: Parks Victoria

**Salary**: $45,607 - $55,612

Occupation: Customer Service/Call Centre

Reference: VG/70024CSO

Are you looking for casual work in a picturesque setting? Parks Victoria is looking for a Customer Service Officer to join our small team at the Dandenong Botanic Gardens retail outlet.
- Join our dynamic customer facing team to provide exemplary Visitor Experiences
- Enjoy working in nature at the beautiful Dandenong Ranges Botanic Gardens
- Build your customer service skills in our retail outlet and by provide tours through the garden on our Garden tour bus

**About the role**:
As a Customer Service Officer, you will be the first point of contact for customers, including members of the public and Victorian community. You will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. In this role, you will identify opportunities to drive process improvements that positively impact on the customer experience.

Working in a retail environment you will be responsible for reliably managing monitory transactions, taking park enquiries over the phone and reservations for our garden bus tours. Customer Services Officers are required to have an intimate knowledge and understanding of the Dandenong Ranges Botanic Gardens and the surrounding Parks in the area. The position will represent Parks Victoria professionally at all times.

**We're looking for someone with**:

- Demonstrated experience in customer service, communication and interpersonal skills
- Demonstrated experience in self-management
- Demonstrated experience and knowledge of computer software including Microsoft Word, Excel, and Outlook
- A current employee Working with Children Check
- A current Resume
- A Cover Letter

**Application Closing date**: Sunday 26th May

**About the Branch**

The Commercial Directorate manages Parks Victoria's visitor based, revenue-generating activities at key regional and metropolitan sites across Victoria. The Directorate provides the strategies, specialist advice, business processes and systems to efficiently and effectively deliver core support services, enabling parks Victoria to enter into and manage all leases and licences (commercial, community and infrastructure) and other commercial activities over the parks estate.

The directorate aims to deliver sustainable financial returns through the provision of an enhanced visitor experience across Victoria's parks, and to support conversation for the benefit of the Victorian community.

**Sound like you?**

**Organisational Commitments**
- Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment._
- Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve._



  • Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Work Order Coordinator

    6 months ago


    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...


  • Melbourne, Australia Talent International Full time

    The RoleJoin government client as a Customer Service Officer for an intial 3 month contract with a potential to extend / go permenant. The few areas you will be exposed to and trained with this organisation which are customer service front counter, concierge, license testing officer and computer testing officer. Responsibilities: Provide outstanding...


  • Melbourne, Australia Public Sector People Full time

    Paying $34.79 per hour + super - Standard Office Hours - Part time 24 hours a week - Local Government Opportunity You will be the first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Role** As a Customer Service Officer in the Call Centre, you'll be responsible for...


  • Melbourne, Australia PERSOLKELLY Full time

    Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. **About the company**: As a Customer Service...


  • Melbourne, Australia Boral Construction Materials Full time

    Customer Service Officer **Division**: Boral Cement Limited **Department**: BORAL CEMENT **Work type**: Permanent - full time **Location**: Melbourne **Your next opportunity** Valued role to provide customer service and administration activities associated with Cement’s supply chain function, ensuring full compliance and satisfactory delivery to...


  • Melbourne, Australia Public Sector People Full time

    Public Sector People are working closely with a council in the eastern suburbs to recruit a Customer Service Officer for a 3-month temporary contract. Position: Customer Service OfficerDuration: 3 monthsPart Time: 38 hours per week Location: Eastern Suburbs Rate: $39.73 per hour + SuperKey Responsibilities: To provide excellent first-point-of-contact...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Bank of Melbourne 525 Collins St branch**: - **Permanent part time role - 23 hours per week, availability between 11am till 4pm 5 days a week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We...


  • Melbourne, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **The Role**: - 6 Month Contract - Possible 6 Month Extension - Great Team Environment - Support, Training and Progression - 100% Onsite, Parking available - Located at Pakenham, Victoria - Discounts and offers as a flexhiver - Easy to fill timesheet and on-time weekly payment **The...


  • Melbourne, Australia Public Sector People Full time

    Local Government opportunity - Full time hours, Monday - Friday - 12-week temporary placement **Position**: Customer Service Officer **Duration**: ASAP start - 12 weeks with the potential to extend **Location**: Local Council Northeastern Suburbs **Rate**:$34.79 per hour + Super **Key Responsibilities**: - To provide excellent first-point-of-contact...


  • Melbourne, Australia Brenntag Full time

    **CUSTOMER SERVICE OFFICER**: Our team in **Melbourne** currently has an opening for a **Customer Service Officer** **YOUR ROLE & RESPONSIBILITIES**: Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials, customers, vendors - Receive and process customer orders, complete contract...


  • Melbourne, Australia Visy Full time

    **Job no**: 40001049 **Work type**: Full Time **Location**: Melbourne - East Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! - Highly autonomous role with a supportive and collaborative team culture - Outstanding long term career pathways within a market...


  • Melbourne, Australia Pro-Pac Group Full time

    Company Description An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. PPG is a national company with a reputation for delivering excellent service, support, and knowledge within the industry. We pride ourselves on our work environment and down-to-earth team and management. **Flexible Packaging** Our...


  • Melbourne, Australia Osborne Richardson Australia Full time

    **Salary**: $30-$35 per hour **Location**: VIC - Melbourne **Ref**: CustService Offcr **Description**: Osborne Richardson are delighted to offer a 3 month opportunity as a Customer Service Officer with Maribyrnong City Council in Melbourne.


  • Melbourne, Australia Charterhouse Full time

    Opportunity for an experienced Customer Service Officer to work with a Local Government authority | Temporary opportunity | Close to public transport - **Must have previous contact centre experience, you will be answering a high volume of incoming calls**: - **Represent the council providing excellent service to members of the community over multiple...


  • Melbourne, Australia Parks Victoria Full time

    Join our dynamic customer facing team to provide exemplary Visitor Experiences - Enjoy working in nature at the beautiful Dandenong Ranges Botanic Gardens - Build your customer service skills in our retail outlet and by provide tours through the garden on our Garden tour bus **About the role**: As a Customer Service Officer, you will be the first point of...


  • Melbourne, Australia Bank of Melbourne Full time

    **Join a supportive team in our Bank of Melbourne 525 Collins St branch**: - **Permanent part time role - 23 hours per week, availability between 11am till 4pm 5 days a week**: - **Customer service role working with the local community The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people...


  • Melbourne, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details. **About the role**: - Open** **position across Melbourne - Full-time hours - Jobs are in urban locations and close to public transport: Elizabeth St location - Easy to fill timesheet, on-time weekly payment, and option...


  • Melbourne, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details. **About the role**: - Open position across Melbourne - Contract/Temp - Jobs are in urban locations and close to public transport: Elizabeth St location Easy to fill timesheet, on-time weekly payment, and option for...


  • Melbourne, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details. **About the role**: - Open position available across Melbourne - Contract/Temporary roles - Located in urban areas with convenient public transport options, including our Elizabeth St location - Easy-to-use timesheets,...