Central Support Team Leader

3 weeks ago

Melbourne, Australia Allens Full time

Your role

The Central Support Team Leader leads a small team to facilitate the day-to-day delivery of high quality operational support services within Central Support.

The role of the Central Support Team Leader is to ensure the delivery of consistent high quality standards, that standard processes are implemented, and opportunities to improve processes are realised; and that Practice Assistants are supporting the changing needs of the business.

As a Central Support Team Leader, you will:

- Promote a high performance culture by ensuring the delivery of consistent high standards of work and implementing processes to monitor and enhance standards of work where required.
- Provide operational support to legal operatives within the firm, adapting to the changing needs of the business.
- Promote ongoing connection and communication between Practice Assistants and legal operatives.
- Be an advocate for a culture of operational excellence within the Practice Support team by leading by example.
- Uplift the capability of the wider Central Support team in your area of specialisation including delivering training and providing technical support.
- Develop and coach Practice Assistants by identifying training and development needs of your team. Work with the Central Support Manager and Central Support Operations Manager on strategies to address these development needs.

This is a 12 month Fixed term contract, full-time opportunity. Hybrid working (60% in the office) is how we work however flexibility matters at Allens, so if you are seeking hybrid working or are looking for flexibility in your work, we would be happy to discuss what arrangements would work best for you.

About you

You will have:

- Experience working in Legal, finance, accounting or other professional services firms.
- At least five years' previous experience in a similar role.
- Excellent problem solving, organisational, communication and interpersonal skills.
- Completion of a Business Administration Certificate or equivalent will be highly regarded.

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:

- Financial: market competitive fixed remuneration, salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
- Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, emergency childcare, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families and regular wellbeing sessions with our in-house consulting Psychologist.
- Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
- Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible
- parental leave policy
- 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
- Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

About Allens
- Allens

is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the communities in which we work. From playing a pioneering role in the development of legislation and regulatory frameworks in the Asian region, to acting on numerous 'firsts' across a range of industry and community issues, it is in our DNA to make a difference and help shape what our world looks like. Our alliance with Linklaters connects our clients and teams with an international network of legal leaders that spans 41 offices in 26 countries. We value personal growth and career progression equally. Through our in-depth career coaching, focus on innovation, and international secondment program, we aim to create future leaders in the legal industry.

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