People Support Team Leader

6 months ago

West Melbourne, Australia Australian Red Cross Lifeblood Full time

Lead through coaching, mentoring and development

Permanent Full-time opportunity

Located at Melbourne Processing Centre, West Melbourne

This is your opportunity to find a life-giving purpose

**As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges - all while making a difference in the lives of countless others.

Lifeblood has an inspiring opportunity for you

The People Support Team is the central point of contact for Lifeblood’s People & Culture support. This role supports the People Operations Manager with the day-to-day operational leadership of the people support team. Key to this role is developing strong stakeholder relationships and partnering with the business to ensure the people support team is delivering high quality service to employees and managers.

The People Support Team Leader will play a meaningful role as a people leader, leading and driving high employee engagement through coaching, mentoring and development. This role will focus on delivering continuous improvement activity, best practise HR processes, governance, monthly reporting and leading through change.

**Sound interesting? Here’s what we are looking for**:
Effectively lead, manage, and coach team members with a focus on productivity, team engagement and retention.

Lead key employee lifecycle activities with a focus on continuous improvement and fit for purpose outcomes.

Build strong relationships with the People Leader community. Influence, coach and support our people leaders to achieve their operational and people objectives.

Plan and manage the workflow and case management allocation across the team, through full and comprehensive queue management. Monitor the case management system to ensure cases meet the agreed service standards.

Act as the escalation point for complex investigations, high risk cases and recommended resolutions to senior leaders as required

Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all - especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people.

Next steps

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require reasonable adjustments during the recruitment process, please reach out to us.

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