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Manager, Food

1 month ago

Sydney, Australia Hilton Full time

**Why you’ll love working for Hilton**

Access to the world’s best Team Member Travel Program with highly discounted rates
- Discounts of up to 25-50% on products and services in participating Hilton outlets
- Comprehensive training and support for your new role
- A competitive industry salary and bonus scheme
- Access to Hilton University training, offering more than 3000 learning programs
- Extensive range of career development opportunities

The Food & Beverage Manager -Australasia, will report to the Vice President, Food & Beverage Operations
- Asia Pacific and work closely on the day-to-day operations with the Regional Head of Operations - Australasia in supporting trading hotels, assist in project development and co-ordination for new hotels, as well as Hotel pre-openings. You will work closely with the F&B Operations Team in both, front and back-of-house in the introduction of each outlet; restaurant; bar; catering and kitchen, ensuring that the concepts, procedure and policies are well developed and in line with the concept brief.

**Position Summary**:

- Represent and assist the Vice President, Food & Beverage Operations
- Asia Pacific in the function of F&B development and operational concerns.
- Ensure the implementation of established procedure and coordination schedule for pre-opening assistance.
- Establish and maintain proper working relationships with the Regional team, owners and investors, and hotel level management to facilitate the achievement of objectives.
- Maintain and increase service standards, productivity and creativity leading to improved performance in F&B in the Region.
- Drive creativity while maintaining focus on business performance for all initiatives.
- Ensure regular and constant communication and requests with Asia Pacific F&B Office.
- Ensure a close communication and strong relationship is build and maintained with the regional leadership team in Australasia
- Implement guidelines for operating procedures standard to deliver guests satisfaction and business results.
- Has a clear understanding of the different brands identity within Hilton and monitoring the quality and operational performance appropriate to those brands.
- Has experience and understanding of hotel operations, front and back-of-house that would include the geographic and multi-cultural aspect of Food & Beverage.
- Operations support and quality improvement to operating hotels as required.

**Quality**
- To ensure new projects are developed and coordinated to achieve the quality and efficiency operating results required by Area F&B Asia Pacific.
- To monitor and make recommendations so that Hilton F&B offerings are in line and where appropriate ahead of the competition.
- To suggest ways of improving quality and service on an on-going basis.
- To encourage the sharing of best practise and consistent implementation of F&B initiatives.
- To keep abreast of industry trends/competition.
- To build relationships and partnerships within the industry.

**Customer**
- To understand and share customers and local market consumers, dining expectations and habits.
- To support the creation of a service approach that has a point of difference to our customers.
- To help determine if the F&B offering is in line with customer expectations and appropriate to the brand.
- To provide input on the development of F&B marketing guidelines that communicates appropriately to our customer base.

**Profit**
- To drive and support a revenue generating and cost-conscious culture.
- To liaise with Vice President F&B Asia Pacific on any ways of cost management and improvement of benefits.
- To analyse and support the desired incremental conversion.
- To work closely with the HSM on regional initiatives

**People**
- To assist in the development of appropriate training programs and coaching mechanisms, pre-opening support or existing hotels support.
- To drive a vibrant F&B culture and communicate the Asia Pacific objectives and vision statement.

**Required Qualifications**
- At least 5 years of management experience in hospitality, Food & Beverage. (F&B Director, Executive Chef).
- A proven track record of successful multi-property Food & Beverage experiences, international and multi-cultural F&B exposure.
- Analytical and creative ability to understand, articulate and create a business relation for unique and profitable initiatives.
- A passion for customer service and quality as well as people relation.
- Sound business judgment and creative decision maker.
- Good knowledge of Food & Beverage and experience in food products, cooking technical, beverage trends, catering and restaurant management.
- Have a sound knowledge in International and local cuisines with culinary experience in multi complex F&B outlets and catering.
- Understand kitchen and restaurant production and service logic and planning.
- Have a good interest / exposure in F&B customer service and procedure from restaurants to bars and catering.
- An individu

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