Food and Beverage Manager

3 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Food and Beverage Manager**
- **Join our Client Serviceson a permanent basis**

**Your Team**:
The **Client Services **team provide an industry leading customer service experience to all our staff and visitors through the following services:

- Concierge
- Catering
- Events
- Meeting and Training Rooms
- Reception
- Community Management

**Your Role**:
As the Food and Beverage Manager you will be responsible for managing the internal hospitality Boardroom team. You will liaise directly with internal stakeholders, external contractors and the wider Group Corporate Services teams to establish relationships and support the business. You will provide exceptional customer service, energy, presentation and problem solving approach to this role is required to ensure we provide friendly, professional, industry leading customer service.

Some of your duties will include but are not limited to:

- Ensure that Food and Beverage service is consistent and at the appropriate level across both buildings and off site events
- Roster effectively with demand of the business and build relationships with our clients
- Identify cost saving initiatives without compromising on service and quality
- Manage multiple events during the day, ranging from plated breakfasts, tea/coffee meetings, morning/afternoon teas, informal sandwich lunches, buffet lunches, 2/3 course formal lunches to cocktail functions, 2/3 course formal dinners, degustation dinners, all-day executive level conferencing and off-site functions.
- Oversee and manage the servicing on average of 1600 guests per day across 2 core sites including the CEO’s office and boardroom, and off site venues.
- Lead and manage a team of up to 30 wait staff per day ensuring that Food and Beverage service is consistently at an appropriate level, understated when required and comparable to a 5 star deluxe hotel or a Hatted/Michelin starred restaurant where required.
- Ensure that standard operating processes are in place and regularly updated
- Identify continuous improvement initiatives to ensure better efficiencies across your area
- Ordering and maintaining stock control
- Ensure proper OH&S standards are maintained at all times
- Identify areas of potential risk within your area and provide proactive solutions to avoid any risk occurring
- Conduct staff briefings prior to and post functions on the client floor to ensure there is an understanding of responsibilities and to ensure continual improvement.
- Match wines and manage the cellar ensuring the highest standards are applied
- Lead and drive productivity initiatives across Client Services nationally.
- Maintain accurate and up to date information about meeting room capacities, restrictions, food safety requirements and policies. Ensure this is effectively communicated to customers.

**We're interested in hearing from people who have**:

- Previous industry experience working in a high-end hospitality/ hotel /corporate environment
- Previous Food and Beverage/Boardroom experience, (min 5 years) in an Assistant Food and Beverage Manager position or similar.
- Superior verbal and written communication, a passion for customer service and an ability to drive outstanding results.
- Has a strong appreciation of food and wine in order to match client menus
- Relevant Responsible Service of Alcohol certification

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 30/03/2023

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