Commercial Support Administrator

2 weeks ago

Wacol, Australia Air Liquide Full time

Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.

As the Commercial Support Administrator, you will responsible for account creation, pricing and the initial integration of new customers to facilitate a seamless transition into the business.

You will also implement and adhere to procedures and processes to support sales growth and the commercial needs of new and existing customers.

**How will you CONTRIBUTE and GROW?**:

- Operate in accordance with, and complies with, the Air Lquide Group’s safety principles, standards, policies and procedures
- Initiate positive contact with new customers to minimise potential pain points
- Liaise with internal customers including Sales Managers, Sales Representatives and Sales Support to ensure pricing offers are consistent with standard price and contract structures and are processed accurately, within designated time frames
- Introduction of new customers to Air Lidquide, guiding them through the process thereby improving quality of customers' experience
- Liaise with the IM Commercial Support Team Leader regarding initiatives and process improvements that will remove potential pain points and positively impact the customer experience
- Provide guidance and support to Commercial team members to ensure pricing offers and pricing maintenance are in line with AL policy and procedures
- Maintain an effective price management process that accurately reflects incurred cost
- Drive i mprovement in sales variance figures as a result of actual sales moving in line with projected sales through a systematic onboarding process
- Identify and implement operational and system improvements as necessary to improve the end user experience

**Are you a MATCH?**:

- Related tertiary qualification
- 3 years of experience in customer management
- Excellent communication and interpersonal skills
- Attention to detail and strong organisational skills
- Ability to multitask without compromising accuracy and follow tasks to completion

**We OFFER**:

- Full-time permanent role based in Wacol, QLD
- On-site parking
- Salary Continuance Insurance
- Hybrid work arrangement
- Annual salary increase based on performance
- Long-term career development opportunities locally and/or internationally
- Opportunities to undertake interesting and challenging work within Air Liquide’s global business
- Culturally-diverse environment
- Access to Air Liquide’s discount platform with over 350 retailers

**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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