Office Support Administrator

3 months ago

Wacol, Australia Kent Removals and Storage Full time

**About the Role**:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. We are looking for an Customer Service Office Support Administrator to join the team for the summer period. The Office Support / Customer Service role is primarily responsible for providing administrative & customer service support over the busy period and is a critical role that is the first point of contact for all branch customer enquiries. It is essential that the person in this role can build rapport in person and over the phone and facilitate all aspects of our customer journey. This position will also provide sales and administration support to the Branch.

Some of what you will be doing:

- Greet and assist customers and suppliers in a courteous and professional manner
- Direct calls to the appropriate employee in an efficient and professional manner
- Confirm job times with clients via outbound phone calls
- Perform Outbound calls to Toll customers to check in the progress of a move and identify if any issues need to be resolved
- Perform exit calls with customers and prompt them to fill out the Customer Service Survey
- General administration duties including typing, filing and photocopying
- Customer service to support our Operations teams
- Other administrative ad hoc duties as directed by the Branch & Operations Manager

**About you**:
Ideally you will have previous experience in customer service and administration or reception supporting a remote or onsite team. This role will come with a full induction and support to get the individual up to speed.

What we hope you have:

- Clear, friendly and professional communication over the phone
- Confidence dealing with people of all levels
- Pervious Customer service experience
- Previous administration experience an advantage
- Intermediate computer skills
- The ability to provide a proactive customer response
- A time management expert who can prioritise and step it up when it’s busy

You may not fit the requirements 100% but that's ok, like we mentioned we focus on training and development. This is a great opportunity to step into a client coordinator and customer service role that will set you up for success for the next step in your career.

**About Us**:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.

**Benefits**:

- We offer a competitive salary plus super and additional incentives
- Genuine work life balance
- Everyone having access to training and development
- Kent CARE Program focus on staff wellbeing and mental health
- FleetPartners Fully Maintained Novated Leases
- Staff discounts on storage and removals services
- Recognition incentives in the form of digital gifts
- We believe in inclusiveness and workplace equality
- Support for women choosing a management career path
- 2M invested in technology including bespoke systems built in-house
- 5 star rated onboarding experience
- 1 in 5 roles are filled internally, we love promoting from within
- Diverse business areas that offer additional opportunity

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