Commercial Support Administrator

5 months ago

Wacol, Australia Air Liquide Full time

Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.

Do you want to join a dynamic national Commercial Support team that provides all back-end account, pricing and contract management support to our commercial sales team. We are looking for a customer experience focused individual with a strong sales support/administration background to join our team based in Wacol, Brisbane QLD.

As the Commercial Support Administrator, you will be responsible for account creation, contract creation, pricing queries and the initial integration of new customers to facilitate a seamless transition into the business.

You will also implement and adhere to procedures and processes to support sales growth and the commercial needs of new and existing customers.

How will you CONTRIBUTE and GROW?

  • Operate in accordance with, and complies with, the Air Liquide Group’s safety principles, standards, policies and procedures

  • Liaise with internal customers including Sales Managers, Sales Representatives and Sales Support to ensure pricing offers are consistent with standard price and contract structures and are processed accurately, within designated time frames

  • Introduction of new customers to Air Liquide, guiding them through the process thereby improving quality of customers' experience

  • Liaise with the IM Commercial Support Team Leader regarding initiatives through applying continuous improvement principles that will positively impact the customer experience

  • Provide guidance and support to Commercial team members to ensure pricing offers and pricing maintenance are in line with AL policy and procedures

Are you a MATCH?

  • 3 years of experience in customer experience or support functions

  • Excellent communication and interpersonal skills

  • Strong attention to detail and organisational skills

  • Ability to multitask without compromising accuracy and follow tasks to completion

  • Able to work autonomously and as part of a dynamic team environment

We OFFER

  • Full-time permanent role based in Wacol, Brisbane QLD

  • On-site parking

  • Hybrid work arrangement

  • Annual salary increase based on performance

  • Long-term career development opportunities locally and/or internationally

  • Opportunities to undertake interesting and challenging work within Air Liquide’s global business

  • Culturally-diverse environment

  • Access to Air Liquide’s discount platform with over 350 retailers

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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