Technical Support Tier 1 Specialist Ii
6 months ago
**What to Expect**
The Technical Support Specialist provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. In the Tier 1 team, the Technical Support Specialist will field calls direct from customers with product enquiries. This position will ideally suit someone experienced in customer facing roles with exceptional customer service ability and mindset.
More technical enquiries are escalated through the Technical Support tiers so that customers receive the necessary support with speed and accuracy, depending on the technical complexity of the issues they may be experiencing. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with mínimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.
**What You’ll Do**
- Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
- Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
- Communicate customers concerns with Tier 2 Technical Support team, Service Engineering, or Field Service as necessary
- Accurately record issues and data into CRM database
- This role may require a shifted workweek and support grows
**What You’ll Bring**
- Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shifting priorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in technical support or call center environment preferred
-
Technical Support Tier 1 Specialist Ii
6 months ago
Melbourne, Australia Tesla Full timeWhat to Expect - The Technical Support Specialist provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. In the Tier 1 team, the Technical Support Specialist will field calls direct from customers with product enquiries. This position will...
-
Technical Support Tier 1 Specialist
7 months ago
Melbourne, Australia Tesla Full timeWhat to Expect - The Technical Support Specialist provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. In the Tier 1 team, the Technical Support Specialist will field calls direct from customers with product enquiries. This position will...
-
Melbourne, Victoria, Australia Florida Tech Full timeThe Technology Support Specialist II is a pivotal role within the Information Technology department at Florida Tech. This position plays a crucial part in ensuring seamless day-to-day operations of the Technology Support Center.Key ResponsibilitiesTier 1 and Tier 2 Support: Provide top-notch technical assistance to Florida Tech end-users, encompassing...
-
Tier 1 Site Supervisors
6 months ago
Melbourne, Australia ATLAS RECRUITMENT Full timeTier 1 Apartments, Mixed Commercial & Industrial $200 - 500M - North, West & Southeast Suburbs - Salaries - $160 - 190K + Super Site Supervisors/Foreman - Tier 1 (Buildings) - Tier 1 Apartments, Mixed Commercial & Industrial $200 - 500M - North, West & Southeast Suburbs - Salaries ranging from $160 - 190K + Super. Atlas is working on five separate...
-
IT Support Professional
4 weeks ago
Melbourne, Victoria, Australia Florida Tech Full timeAbout the RoleWe are seeking an IT Support Professional to join our team as a Technical Operations Specialist. In this role, you will be responsible for providing technical support and assistance to our students, faculty, and staff.Job SummaryThe successful candidate will have 1-3 years of experience in a related field, with a strong background in customer...
-
Site Supervsor
7 months ago
Melbourne, Australia ATLAS RECRUITMENT Full timeSite Supervisor / Site Foreman (MEP/Services package experience) - Largescale Industrial & Data Centre projects (West & Northern Suburbs) - Salaries ranging from $160 - 190K + Super Site Supervisors - MEP Services Packages - Tier 1 Builders - Site Supervisor / Site Foreman (MEP/Services package experience) - Largescale $400M + Industrial & Data Centre...
-
Learning Specialist 3
2 months ago
Melbourne, Australia Schools (Government) Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time / From 28/01/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1443215 **Selection Criteria**: **SC1** Demonstrated high level knowledge of the relevant curriculum, learning and teaching in the context of a special...
-
Technical Support Technician
4 months ago
Melbourne, Australia Florida Tech Full timeThe Technology Support Specialist is responsible tier 1 and 2 day-to-day operation of the Technology Support Center’s functions and works with student workers to support Florida Tech end-user technology. This specialty covers the delivery of support services including installations, consultations, troubleshooting, user assistance, and training for Florida...
-
Bdm Luxury Commercial Furniture Established Tier 1
7 months ago
Melbourne, Australia Specify Consulting Full time**Company** Our client is an Australian supplier of luxury furniture. Their products have been utilised in landmark projects in multiple sectors including Residential, Education, Hospitality & the Commercial Workplace. Synonymous with quality and creating beautiful spaces, they are also locally designed & manufactured. This works alongside their...
-
Technical IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced Technical IT Support Specialist to provide exceptional service to our clients. This exciting opportunity offers a competitive salary, ideal for individuals with a strong background in IT and excellent communication skills.The successful candidate will be responsible for delivering Level 1 support to users over the...
-
Technical Training and Support Specialist
4 months ago
Melbourne, Australia The Toro Company Full timeToro is seeking a Technical Training & Support Specialist to join our team in this newly created role. As a key member of Toro Australia, you will be responsible for delivering comprehensive technical training and support to our internal and external stakeholders. Your role will involve developing and implementing training programs that cover the full range...
-
Strategic Alliance Manager
2 months ago
Melbourne, Australia Palo Alto Networks Full timeJob DescriptionYour CareerAs a Strategic Alliance Manager you will play a pivotal role in ensuring the success of our Tier 1 Partners in Australia. You will take ownership of the Channel Engagement and collaborate with peers to cultivate relationships with select partners to drive growth in alignment with the company's strategic objectives.Your ImpactBuild...
-
Client Relationship Manager
6 months ago
Melbourne, Australia Full House Recruitment Full time**Our Client** Our client is an established, international, growing supplier of high end commercial furniture & interior solutions. They have offices across the globe and are seeking a dynamic client relationship manager to join their Melbourne sales team and have this exciting role available now for a senior commercial A&D sales person to inherit a range...
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Grow Talent Full time**Overview of the Role**We are seeking a highly skilled Technical Support Specialist to join our team in Melbourne, VIC. This is an excellent opportunity for individuals who enjoy working in a dynamic environment and want to develop their technical expertise.Salary: AU$65,000 - AU$80,000 per year**Key Responsibilities**Provide expert technical support via...
-
Technical Support Specialist
7 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne permanent negotiableOur client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis. **Responsibilities**: - Investigate issues reported by customers and communicate with internal product development teams to resolve...
-
Senior Property Lawyer Roles
4 weeks ago
Melbourne, Victoria, Australia Ablethorpe Recruitment Full timeAbout the OpportunityAblethorpe Recruitment is pleased to present a range of exciting property lawyer roles across top tier, mid tier and boutique clients. This is an excellent opportunity for professionals looking to advance their careers in a dynamic and challenging environment.Our clients are seeking experienced property lawyers with a strong track record...
-
Experienced Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT OverviewMilestone IT is a leading provider of Information and Communication Technology solutions, with a strong focus on delivering exceptional service to our clients.Salary Range:$60,000 - $80,000 per annumAbout the Role:This is an exciting opportunity for a highly motivated and experienced IT Helpdesk Support Engineer to join our team. As a...
-
Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Green Light Full timeGreen Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services. We have a requirement with our client partner for a Technical Support Specialist to join their team on a 6-month contract with potential extensions.We are seeking an experienced Service Desk Analyst to provide exceptional technical...
-
Technical Support Representative, Tier 1
7 months ago
Melbourne, Australia PlagScan Full time**Responsibilities**: - Coordinate closely with Engineering and Product Management on all product issues & releases - Develop positive customer and cultural relations. - Assist in the translation, maintenance, and updating of technical documentation associated with the product line. - Support other strategic initiatives as...
-
Technical Support Representative, Tier 1
7 months ago
Melbourne, Australia PlagScan Full time**Responsibilities**: - Coordinate closely with Engineering and Product Management on all product issues & releases - Develop positive customer and cultural relations. - Assist in the translation, maintenance, and updating of technical documentation associated with the product line. - Support other strategic initiatives as...