Technical Training and Support Specialist

3 months ago

Melbourne, Australia The Toro Company Full time

Toro is seeking a Technical Training & Support Specialist to join our team in this newly created role. As a key member of Toro Australia, you will be responsible for delivering comprehensive technical training and support to our internal and external stakeholders. Your role will involve developing and implementing training programs that cover the full range of Toro equipment, ensuring that our service teams, sales teams, and dealer networks are well-equipped with the knowledge they need to succeed.

Your responsibilities will also include offering technical support on Toro equipment, with a focus on a wide range of systems, from common turf equipment, including electrical, hydraulic, mechanical, and cutting unit technology, to more advanced topics such as Tier 4 engine controls, alternative power sources, autonomous systems, and software solutions.

**What will you do?**
- Conduct in-person and virtual training sessions for internal/external stakeholders covering specific content related to Toro products, services and processes.
- Develop new and evaluate existing instructional content.
- Leverage the latest technologies in the Learning and Development industry to create.
- Provide a high level of diagnostics skills and troubleshooting guidance and support for the repair of major systems such as Tier 4 diesel, EFI gasoline, hybrid/alternative power, all electric power, hydrostatic transmissions, hydraulic systems and sprayers.
- Undertake technical support through various mediums including but not limited to in-person, over the phone, video link and any other format within Toro’s technical support scope.
- Provide guidance on and at times performing varied mechanical work involved in repair, maintenance and servicing of Toro equipment range
- Attend regional customers events as a technical support specialist for Toro products.

**What do you need?**
- Cert III in Mobile Plant or equivalent field (required).
- Cert IV in Training & Assessment and Cert III in Automotive Electrical or equivalent field are desired.
- Experience with LMS platforms such as Absorb (desired).
- Proven experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention.
- Proven computer skills and proficient with Microsoft Office Suite (PowerPoint, Excel, Outlook).
- Demonstrated ability in diagnosing faults in Toro equipment and/or a minimum of 5 years’ experience in a related industry.
- Technical troubleshooting mindset and problem solving ability.
- Ability to interpret electrical and hydraulic schematics.
- Demonstrated experience in the maintenance and repair of various types of turf equipment, golf course equipment and plant equipment.
- Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers.
- Hold a valid Australian Motor Vehicle License.
- Hold a valid Australian passport or ability to obtain / Ability to obtain visa for United States of America.

Located at Melbourne, VIC #LI-Hybrid #LI - FG1

**Who are we?**

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

**To apply

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