Call Centre Operator

7 months ago


Perth, Australia DFP Recruitment Services Full time

**Job description**:
Call Centre Operator

DFP Recruitment is thrilled to present an outstanding contract opportunity with one of our largest clients in Perth CBD. We are seeking a dedicated and skilled Call Centre Operator to join their team. As a Call Centre Operator, you will play a pivotal role in delivering exceptional customer service and meeting key performance indicators (KPIs).

**Responsibilities**:

- Handle incoming and outgoing calls professionally and courteously, ensuring a positive customer experience.
- Provide excellent customer service by addressing customer inquiries, resolving issues, and offering accurate information.
- Adhere to call scripts and guidelines to maintain consistency and quality in service delivery.
- Strive to achieve KPIs set by the company, including call handling time, customer satisfaction, and conversion rates.
- Maintain detailed and accurate records of customer interactions in the company's database.
- Collaborate with team members and other departments to resolve complex customer issues.
- Identify opportunities for process improvements and provide feedback to supervisors for enhancing customer service efficiency.

**Requirements**:

- Previous experience in a customer service call centre role is highly desirable.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and the capacity to think quickly on your feet.
- Demonstrated track record of achieving set targets and KPIs.
- Proficiency in using call centre software and customer relationship management (CRM) systems.
- Ability to thrive in a fast-paced and dynamic work environment.
- Meticulous attention to detail and accuracy in documentation.
- Excellent teamwork skills and the ability to work both independently and collaboratively.

This is an incredible upcoming opportunity to join a reputable organization and contribute to its ongoing success.


  • Operational Support

    8 months ago


    Perth, Australia Austcorp Executive Full time

    Multinational Facilities Management Company - Perth Based - Fantastic Long Term Career Opportunities! Our client, a large multinational Facilities Management service provider is seeking a professional service driven, experienced Help Desk / Call Centre Manager to be responsible for a the operational management of a high volume call centre, staff, systems...

  • Customer Service

    6 months ago


    Perth, Australia Labourpower Recruitment Services Full time

    We are currently seeking an experienced, dynamic Customer Service Officer/Call Centre Operator to support a very busy call centre/customer service centre, to meet the operational needs of a large Waste Management Company in Welshpool, **Primary Roles and Responsibility** - Provide a superior customer service experience with a positive attitude - High level...


  • Perth, Australia 13cabs Full time

    25th November, 2024  MoJoin our dynamic team at 13Cabs and Swan Taxis at our Victoria Park office as a Call Centre Operator. If you thrive in fast-paced environments, we want you!Our Call Centre Operators: Answer customer calls and book taxis. Skillfully dispatch drivers for efficient service. Provide top-notch customer service. What we're...

  • Call Centre Consultant

    6 months ago


    Perth, Australia Rabobank Full time

    **About us** Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. **About the role** As a Contact Centre...

  • Eoi: Call

    5 months ago


    Perth, Australia Talent International Full time

    australia perth contract negotiableAre you someone who thrives in a supportive team environment, excels in delivering exceptional customer service, and possesses strong data entry skills? If so, we have an exciting opportunity for you to join our team! **Position: Call Centre / Data Entry Centre Representative** **Work Schedule**: Monday to Friday, 8:00 AM...

  • Call Centre Consultant

    5 months ago


    Perth, Australia Rabobank Full time

    **About us** Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. **About the role** We are looking for...


  • Perth, Australia Rabobank Full time

    **About us** Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. **About the role** We have an opening...


  • Perth, Western Australia Australian Energy Market Operator Full time

    About UsAustralian Energy Market Operator (AEMO) is a leading energy services company dedicated to designing and operating a sustainable energy system. Our mission is to deliver safe, reliable, and affordable electricity and gas while facilitating the transition to a net-zero energy system by 2050.


  • Perth, Western Australia Australian Energy Market Operator Full time

    About the RoleWe are seeking a highly skilled Digital Service Centre Support Specialist to join our team at the Australian Energy Market Operator (AEMO).Job DescriptionThis is a Permanent Full-Time position based in Perth, with an estimated salary of $95,000 - $110,000 per annum. Act as the routine contact point, receiving and handling requests for support...


  • Perth, Western Australia Australian Energy Market Operator Full time

    Job SummaryWe are seeking a skilled Digital Service Operations Specialist to join our team at the Australian Energy Market Operator (AEMO). This is a Permanent Full-Time position based in Australia.About the RoleThis is a critical role within the Customer Engagement & Services Division, accountable for coordinating Stakeholder/Customer engagement and...


  • Perth Metro, Australia Lockridge Medical Centre Full time

    About Lockridge Medical CentreOur medical centre has been serving the community for over 44 years, offering a well-established and non-corporate mixed billing environment.Modern Facilities: We have 11 modern consulting rooms, a large treatment room/operating theatre, onsite pathology, and allied health services including Audiology, Dietician, Diabetic...


  • Perth, Western Australia Affinity Education Full time

    About the RoleWe are seeking an exceptional Centre Operations Manager to lead our team at Milestones Middle Swan. This is a dynamic and empowering role that requires a high-performing mindset to guide and support educators and families.The successful candidate will be working for one of Australia's largest childcare groups, offering amazing benefits and...

  • Contact Centre Manager

    3 months ago


    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time **Region**: WA- Perth inner **Contact Centre Manager (12-month fixed term contract based in Perth)** Support our amazing Service Delivery team by overseeing the contact centre for Personal Direct, assisting Personal Banking customers who reach out to NAB through voice calls and messaging platforms. - We win in the right...


  • Perth, Western Australia Australian Energy Market Operator Full time

    Australia's energy landscape is undergoing a profound transformation. As the Australian Energy Market Operator (AEMO), we are at the forefront of this revolution, driving the transition to a sustainable energy system.We are seeking an exceptional IT Support Specialist to join our Digital Service Centre team in Perth. In this role, you will be the primary...


  • Perth, Western Australia NEXTDC Full time

    About UsNEXTDC is a leading provider of data centre services in Australia, dedicated to delivering high-quality and efficient technical maintenance and customer service.Job SummaryWe are seeking an experienced Data Centre Technician to join our team at our Perth facilities. As a Data Centre Operations Specialist, you will be responsible for providing...


  • Perth, Western Australia Programmed Full time

    Job DescriptionPERSOLKELLY is a leading recruitment provider, and we're working with a Nationally renowned Facility Management Organization to find a customer-focused Service Centre consultant.This role involves providing high-quality customer service, taking calls from facility contacts to log and process maintenance work orders for completion.Liaising with...


  • Perth, Western Australia Affinity Education Full time

    A career as a Childcare Centre Operations Manager at Affinity Education offers unparalleled opportunities for growth and development in the field of early childhood education.With a focus on delivering exceptional care and education to children, you will lead a high-performing team to achieve outstanding results and contribute to the organisation's mission...


  • Perth, Western Australia Programmed Full time

    About the RoleWe are seeking a diligent and organized individual to assist with various tasks at our Scanning Centre in Bassendean. The successful candidate will work closely with our team to ensure the smooth operation of our scanning processes.Job DescriptionAssist the Returning Officers at the Scanning CentreThe role requires strong communication and...


  • Perth, Western Australia NEXTDC Ltd Full time

    OverviewNEXTDC Ltd is a leading provider of data centre services in Australia, with 16 facilities across 7 major cities. We are committed to delivering high-quality solutions that meet the evolving needs of our customers.Estimated Salary: AU$70,000 - AU$90,000 per annum (dependent on experience)Job DescriptionWe are seeking an experienced Data Centre...


  • Perth, Western Australia Longreach Recruitment Full time

    We are seeking a seasoned and innovative Facilities Manager or Operations Director to lead the management of building operations, maintenance, and services at a prominent regional shopping centre in Perth's southern suburbs.Job DescriptionOversee the day-to-day management of building operations, ensuring compliance with legislative requirements, WH&S...