Digital Service Centre Support Specialist
2 days ago
We are seeking a highly skilled Digital Service Centre Support Specialist to join our team at the Australian Energy Market Operator (AEMO).
Job DescriptionThis is a Permanent Full-Time position based in Perth, with an estimated salary of $95,000 - $110,000 per annum.
- Act as the routine contact point, receiving and handling requests for support with a focus on customer and service experience.
- Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- Assist with the development of standards, applying the standards to track, monitor, report, resolve or escalate issues.
- Monitor core contact centre service delivery channels and collect performance data.
The successful candidate will be responsible for:
- Providing first-line technical support to internal and external customers.
- Gathering information to enable incident resolution and allocating incidents as appropriate.
- Working collaboratively across the Digital division, including Architecture, Platform teams and Product teams, maintaining Incident and Request Management best practices.
- Establish continual process service improvement governance and actions improvement opportunities.
To be successful in this role, you will need:
- Demonstrated ability in a Customer Service or Service Desk role.
- 2+ years in the energy industry or related businesses is advantageous.
- Knowledge of Incident and Service Request Management, tools and processes.
- Excellent written and verbal communication skills, including an outstanding telephone manner.
- Excellent organisational and problem-solving skills whilst providing technical support is mandatory.
AEMO offers a range of benefits, including:
- Flexible working: work from home, part time, job share, hybrid options, and additional leave options.
- Professional development via projects, industry networks, job rotation, study assistance and more.
- Give back with up to 4 days of volunteering leave per year.
-
Service Centre Support Specialist
3 weeks ago
Perth, Western Australia Programmed Full timeAbout the RoleWe are seeking a customer-focused Service Centre Support Specialist to join our team. As a key point of contact for facility contacts, you will be responsible for providing high-quality customer service and ensuring that maintenance work orders are completed efficiently.Key ResponsibilitiesProvide exceptional customer service via phone and...
-
IT Support Specialist
2 weeks ago
Perth, Western Australia iTalent Digital Full timeJob DescriptionStep into the World of IT SupportiTalent Digital, a leading IT recruiting firm, is seeking a detail-oriented and technology-savvy individual for a part-time, virtual Data Entry role. This entry-level position is an excellent stepping stone into the rapidly advancing world of IT support, providing an environment to hone and expand technical...
-
Data Centre Operations Specialist
5 days ago
Perth, Western Australia NEXTDC Full timeAbout UsNEXTDC is a leading provider of data centre services in Australia, dedicated to delivering high-quality and efficient technical maintenance and customer service.Job SummaryWe are seeking an experienced Data Centre Technician to join our team at our Perth facilities. As a Data Centre Operations Specialist, you will be responsible for providing...
-
Digital Solutions Specialist
2 weeks ago
Perth, Western Australia Yokogawa Australia Pty. Ltd. YAU Full timeAbout the RoleWe are seeking a highly skilled Digital Solutions Specialist to join our team in Perth. As a key player in our Digital Solutions team, you will drive sales opportunities, provide high-level technical guidance, and help shape the future of our Digital Solutions portfolio.Key Responsibilities:Develop and grow the Cyber Security business within...
-
Digital IT Support Specialist
12 hours ago
Perth, Western Australia Australian Energy Market Operator Full timeAbout UsAustralia's energy future is at the forefront of our mission. As the Australian Energy Market Operator (AEMO), we aim to create a sustainable, reliable, and efficient energy system.Job SummaryWe are seeking a highly skilled Digital Service Centre Analyst to join our team in Perth. This is a full-time permanent position that offers an excellent...
-
Digital Career Support Specialist
5 days ago
Perth, Western Australia Orygen Full timeAbout the RoleWe are seeking a skilled Digital Career Support Specialist to join our team in Western Australia. In this part-time contract position, you will be responsible for providing digital career support to young people through Orygen's MOST digital support platform.Key Responsibilities:Build and maintain knowledge of education, training, and...
-
Digital Transformation Specialist
5 days ago
Perth, Western Australia Department of Education, Western Australia Full timeOverviewThe Department of Education, Western Australia is seeking a highly skilled Digital Transformation Specialist to join its Statewide Services team.
-
Digital Underwriting Specialist
2 weeks ago
Perth, Western Australia Aviva Full timeDigital Underwriting Specialist – Salary circa £25,000We have an exciting opportunity at Aviva to build a career in insurance as an underwriter within a fast-paced dynamic team.Full training will be provided. We are flexible with experience, but you will need to have exposure to working in a fast-paced environment – for example, from a customer service,...
-
Cloud Security Specialist
4 weeks ago
Perth, Western Australia Digital Resources Australia Full time**Cloud Security Specialist Opportunity**At Digital Resources Australia, we're seeking a talented Cloud Security Specialist to join our team and contribute to our success story.**What We Offer:**Competitive salary and benefits package centred around rewarding exceptional workInsight into cutting-edge tech and the ability to contribute to developing...
-
Digital Content Specialist
4 weeks ago
Perth, Western Australia BWA Group Services Pty Ltd Full timeAbout the RoleWe are seeking a Digital Content Specialist to join our team at BWA Group Services Pty Ltd. As a Digital Content Specialist, you will play a key role in improving our overall user experience by working closely with our team of Experience Designers to deliver a simple and useful digital experience.Your Key ResponsibilitiesSupporting multiple...
-
Administrative Support Specialist
2 days ago
Perth, Western Australia iTalent Digital Full timeStep into a part-time, virtual Data Entry role at iTalent Digital, a leading IT recruiting firm based in Perth.We're seeking a detail-oriented and technology-savvy individual to perform accurate and efficient data entry in various systems and databases.Your Role and Responsibilities:Perform accurate and efficient data entryProofread and edit data for...
-
Digital Transformation Specialist
2 weeks ago
Perth, Western Australia Curtin University Full timeCurtin University is Embarking on a Digital Transformation JourneyCurtin University, a globally recognized institution, is undertaking a groundbreaking digital transformation initiative. As a key player in this endeavor, you will have the opportunity to shape the future of digital services and contribute to the university's ambitious goals.Key...
-
Administrative Support Specialist
3 days ago
Perth, Western Australia Centre for Faith Enrichment Full time**About Us**The Centre for Faith Enrichment (CFE) is a leading adult faith education agency in the Catholic Archdiocese of Perth, based at Newman Siena Centre. We offer a wide range of courses and programs to help people deepen their understanding of their faith.**Job Summary**We are seeking an experienced Administrative Support Specialist to join our team....
-
Digital Infrastructure Specialist
4 days ago
Perth, Western Australia Randstad Full timeJob Title: Digital Infrastructure Specialist About the Role:The Digital Facilities Architect will support the design and delivery of digital solutions within Major Health Infrastructure projects across Western Australia.This specialist role reports to the Client Manager Digital Facilities Architecture, providing expert technical advice and direction to...
-
Network Infrastructure Specialist
3 days ago
Perth, Western Australia Digital Resources Australia Full timeJob DescriptionWe are seeking a highly skilled Network Infrastructure Specialist to join our team at Digital Resources Australia.About the Role:This is an exciting opportunity for a client-side professional to work with a leading international mining company based in Perth CBD. As a Network Infrastructure Specialist, you will be responsible for delivering...
-
Digital Solutions Specialist
3 weeks ago
Perth, Western Australia CPB Contractors Full timeAbout the RoleWe are seeking a skilled Digital Solutions Specialist to join our team at {company}. The successful candidate will be responsible for developing and implementing innovative digital solutions to drive business growth and improve customer experience.Key ResponsibilitiesDesign and implement digital solutions that meet business...
-
Service Desk Support Specialist
2 days ago
Perth, Western Australia Randstad Full timeJob OverviewRandstad Digital is seeking an experienced Service Desk Support Specialist to join our team. In this role, you will provide 2nd and 3rd level service desk support, managing ICT incidents and Service Requests using the incident management and request fulfillment processes.Key ResponsibilitiesProvide accurate Incident management, Problem...
-
Digital Infrastructure Specialist
7 days ago
Perth, Western Australia Department of Corrective Services Full timeAbout the RoleThe Department of Corrective Services is seeking a highly skilled Digital Infrastructure Specialist to join its Knowledge Information and Technology (KIT) directorate. As a key member of our team, you will be responsible for the administration, maintenance and support of our business applications, ensuring seamless operations and efficient use...
-
Cloud Security Architect
4 weeks ago
Perth, Western Australia Digital Resources Australia Full timeCloud Security Specialist RoleAt Digital Resources Australia, we're seeking a talented Cloud Security Specialist to join our team and contribute to our success story in the biotech and healthcare technology sector.What We OfferCompetitive salary and benefits package centred around rewarding exceptional workInsight into cutting-edge tech and the ability to...
-
Digital Marketing Sorcerer
7 days ago
Perth, Western Australia Bigwave Digital Full timeAt Big Wave Digital, we're on a mission to revolutionize the world of digital marketing. As a Paid Media Alchemist, you'll be responsible for crafting campaigns that captivate audiences and drive engagement across multiple platforms.About the RoleAs a seasoned professional with 3+ years of experience in paid media magic, you'll have the opportunity to work...