Call Centre Consultant

6 months ago

Perth, Australia Rabobank Full time

**About us**

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**About the role**
As a Contact Centre Consultant, you’ll provide each and every one of our Customers with a fantastic experience and service that meets their expectations. You will be in a team of around 10-12 who will be servicing a variety of lines into our specialist call centre.

If you’re looking for development, a clear career path, a great work culture and opportunities to learn and grow, this is the role for you If you don’t have Financial Services experience, it is also a great step into the industry.

**Key Accountabilities**:

- Investigate issues and resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
- Maintain accurate and high-quality information on our internal databases.
- Ensure Treating Customers Fairly (TCF) principles are a foundation for all client interactions and adhere to bank policy at all times.

As with most contact centres, you will have a shift rotation and will have some performance indicators such as handling time of the call and quality measures. These help us maintain a great level of service for our customers and clients.

**To be successful in the role, you will have**:

- Customer service experience with a customer centric approach and the ability to problem solve.
- Great communication skills and an ability to explain concepts to a variety of customers, adapting the style or approach to suit the individual.
- Good work ethic and a professional manner.
- An understanding of working in a regulated environment or experience of working within policies and procedures.
- Self-motivation and a drive to achieve targets.

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

**Education Assistance Program**. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

**Parental Leave** that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)

**Bonus and Additional Leave**. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

**Extra Insurance**. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

**Rabo Workplace Giving program**. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.

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