Customer Experience Team Members

1 month ago

Sydney, Australia Scentre Group Full time

At Westfield we strive to make Christmas " a joyful experience for everyone" and keep the festive spirit alive for our customers. Like Santa's little helpers, our team adds magic to the shopping journey, providing enhanced experiences through greetings, navigation, gifting solutions, Valet, car park assistance, visits to Santa, and surprise and delight moments.

**_Your opportunity _**

We are hiring for various Customer Experience roles within our Customer Care Centre (call centre) offering the perfect chance to spread the joy, shine, gain valuable experience, and kickstart your career with us.

We focus on delivering the highest quality customer experience to hundreds of thousands of customers across Australia and New Zealand. Our approach is people-first, ensuring unforgettable moments during the holiday season. So, bring your Christmas cheer and be a part of the magic that makes our customers' Christmas truly special

**_So, what sets our team members apart? _**
- Be the friendly voice on the other end of the line, actively listening to customers, understanding their needs, and finding prompt and effective solutions.
- Always willing to go above and beyond for our customers and retailers, making a positive difference to their day.
- Embody patience, empathy and know how to remain calm and resilient within a fast-paced call centre environment. Inquisitive ‘think outside the box’ and think on your feet.

**_Your checklist _**
- Commencement for these positions will be between September and October.

**What we offer**
- **A collaborative, inclusive culture**:

- **Get the training you need to kickstart your Westfield career**:

- **Enjoy a minimum of two shifts per week, and during the bustling Christmas period, seize the opportunity to boost your hours and earn more

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